Delivery Service Manager

Ajax Distributing Company; Memphis (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401K

Health Insurance Benefits

Company Vehicle

Job summary

Ajax Distributing Company in Memphis, TN, is seeking a qualified individual to manage and improve processes for recruiting, training, and retaining delivery staff. The ideal candidate should have at least 5 years of management experience in the food or beverage distribution sector.

Key responsibilities include ensuring compliance with safety regulations and customer satisfaction, conducting routine audits, and addressing any staff performance issues. Benefits include a 401K plan, health insurance, and a company vehicle.

Qualifications

• 5+ years management experience in food or beverage distribution/logistics.
• Working knowledge of current DOT Compliance.
• Basic understanding of OSHA safety regulations.

Responsibilities

• Develop and manage recruitment and training processes.
• Proactively resolve customer concerns.
• Ensure compliance with safety standards.
• Conduct audits of delivery staff performance.

Skills

Management experience

Knowledge of DOT Compliance

Understanding of OSHA regulations

Communication skills

Education

Valid Class A Commercial Driver’s License

Job description

Responsibilities

• Develop and manage processes designed to Recruit, Train, Coach, and Retain driver and support staff ensuring adequate workflow and synergies
• Develop and refine an exceptional experience for customers taking delivery
• Proactively mediate and resolve any customer concerns or escalations
• Help control expenses, including staffing, supplies, and services
• Develop and implement safety programs focused on both driving, lifting, and handling
• Conduct routine audits of delivery staff to ensure minimum service standards are being met
• Evaluate and document work performance of assigned personnel and conduct routinely.
• Meet routinely with delivery personnel to communicate issues, new processes, and concern
• Work with Warehouse Operations manager to routinely improve product flow from warehouse floor to delivery units
• Continually review and amend delivery staff job description as deemed necessary
• Enforce disciplinary measures as necessary and provide assistance to HR in maintaining all discipline files on delivery personnel as needed.

Qualifications

• At least 5 years management experience in a food or beverage distribution/logistics environment.
• Working knowledge of current DOT Compliance and a basic understanding of OSHA safety regulations
• Hold a valid Class A Commercial Driver’s License

Benefits

• 401K
• Health Insurance Benefits
• Company Vehicle