Delivery Service Manager

Cedarparktexasedc; Cedar Park (TX); On-site; USD 72,000 - 89,000; Full time

Job summary

Cedarparktexasedc is seeking a Delivery Manager to oversee growth and retention of a network of outbound service providers. You’ll coordinate between NFM and contractor teams to ensure fair practices and successful delivery performance.

The role requires managing spend, ensuring contractor compliance, and developing forecasting tools in collaboration with sales. This position emphasizes leadership, collaboration, and strategic planning to support customer outcomes.

Qualifications

• Bachelor’s degree in business, management, logistics or equivalent experience preferred.
• Logistics experience preferred.
• Insurance claim investigation or processing experience preferred.
• Project management experience required.
• Knowledge of generally accepted accounting principles preferred.

Responsibilities

• Monitor and reduce spend on outbound transportation costs and handle cargo claim dispute resolutions.
• Ensure independent contractors understand terms of the agreement, meet license/certification/insurance requirements and comply with requirements.
• Plan work on developing a forecasting tool in conjunction with sales projections and growth for each facility including forecasting labor needs.

Skills

Project management

Customer service

Data entry

Microsoft Office

Logistics

Education

Bachelor’s degree in business, management, logistics or equivalent experience preferred

Tools

Microsoft Office Applications

Job description

Pay Range: $71,806 - $89,040 annually

Job Description

Your Piece of the Puzzle As NFM’s Delivery Manager you’re responsible for the growth and retention of a qualified network of Outbound Service Providers. The Delivery Manager will coordinate process between NFM and the delivery contractor management teams that support successful delivery performance. You will ensure fair practices between NFM departments and the delivery contractor management teams.

Job Duties

Monitor and reduce spend on outbound transportation costs and handle cargo claim dispute resolutionsManage Ensure independent contractors understand terms of the agreement, meet the required license/certification/insurance requirements and consistently comply with requirements supporting customer and company initiativesPlan Work on Developing a Forecasting tool in conjunction with sales projections as well as innovation and growth for each new facility including forecasting labor needs Assist Act as an honest broker of delivery process hand off between NFM DC and Delivery management companiesCollaborate Working with the Planning management group and independent Service Providers on KPI performance, and service vehicle fleet size to evaluate percentage of additional business they are capable of adding Your work will directly impact our ability to help people create a lifestyle they love, for the people they love- because that’s what we love.

Qualifications

Can You Check These Boxes?

• Bachelor’s degree in business, management, logistics or equivalent experience preferred
• Logistics experience preferred
• Insurance claim investigation or processing experience preferred
• Project management experience required
• Knowledge of generally accepted accounting principles preferred
• 3 years of customer service experience
• 3 years of management experience
• Computer knowledge to include Microsoft Office Applications
• Ability to enter data quickly and accurately
• Valid driver’s license and ongoing acceptable driving record
• Ability to work nights, weekends and/or early morning hours based on business needs
• Ability to travel up to 25% of the time
• Pre-employment screening includes, but isn’t limited to, criminal background check