Delivery, Senior Consultant

Apex Systems; Glen Allen, Northern (VA, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health, dental & vision insurance

HSA with employer contribution

401(k) with employer match

Paid parental leave

Tuition reimbursement

Employee stock purchase plan

Job summary

Apex Systems is seeking a Senior Delivery Consultant to lead complex technology delivery programs across global teams. You will drive kickoff, EDRM reviews, and ensure quality of project workflows and operating procedures. Responsibilities include staffing, client communications, and risk/issue management.

You will mentor staff, leverage AI for efficiency, and coordinate with multiple stakeholders to meet time, budget, and delivery milestones in a fast-paced, multinational environment.

Qualifications

• Bachelor's degree is required; MBA preferred.
• 3+ years of project/engagement management in Consulting or Professional Services.
• Experience managing large teams in a global, multinational delivery environment.
• Experience with technology deployments and large-scale field environments.
• Ability to leverage AI to improve delivery efficiency and customer satisfaction.
• Strong knowledge of project management principles and tools.

Responsibilities

• Lead client and Apex through the Kick-off (Launch) and EDRM review.
• Manage day-to-day delivery and cross-functional resources across global teams.
• Staffing planning, onboarding, performance, and offboarding in collaboration with HR.
• Provide status reports and manage scope, time, and budget for projects.
• Establish progress cadences with clients and internal stakeholders.
• Mentor and develop team members; drive continuous improvement.

Skills

Project management

Stakeholder management

Team leadership

Delivery management

Agile

Risk management

Budgeting

Staffing planning

Client communications

Process improvement

AI for ops

Intercultural comms

Education

Bachelor's degree in Business, Computer Science or Information Systems

Tools

ServiceNow

Workday

Clarity

HP PPM

PlanView

SharePoint

MS Project

Jira

ADO

Mural

Job description

## Job Description# Delivery, Senior Consultant* Lead the client and Everforth Apex through the Project Kick-off (Launch) process and EDRM review. Ensure quality and accuracy of project workflows and operating procedures related to all aspects of the project. Coordinate global delivery efforts to ensure team members take ownership of the relevant tasks and expectations.* Manage the day-to-day project delivery and team resources from origination to completion including partner resources and multi-national team members. Accountable for staffing planning, selection, hiring, project onboarding, performance management, general employee relations, corrective action, and offboarding in close cross-functional collaboration.* Manage client expectations and related client communications, usually in conjunction with internal client leadership team.* Provide detailed tracking of Tasks and Deliverables associated with assigned projects, and leverage ServiceNow to record key project data and other systems of record to ensure high quality data and stakeholder alignment.* Complete and submit high-quality project deliverables and milestones according to strict deadlines and obtain client acceptance.* Provide status reports of work on active projects. Manage scope and financials for project(s) as well as keeping the project on track for time, budget, and deliverables.* Assess, analyze, and resolve complex project issues, problems and/or challenges.* Schedule and facilitate Internal Business Reviews and internal cadences with stakeholders and collaborate effectively to manage quality of delivery.* Establish and lead project cadences with the client including reviews of project status, deliverables, overall project heath, issues, and risks, etc. Schedule and facilitate client business reviews, internal and external retrospectives and other closing items, tasks, or objectives at project end.* Develop and sustain trusted advisor relationships with internal and external stakeholders.* May provide sales and proposal support as needed including providing role definitions, guidance on team structure, milestone and deliverable definitions, scoping, estimates, and work approach.* This position may directly or indirectly manage one or more Delivery - Analysts and other internal resources, including hiring, training, supporting, developing, retaining and driving performance.* Provide leadership and mentorship to direct reports, supporting their professional growth in technical, solution, and framework expertise. Leverage internal and external resources to enhance skill and competence.* With a \"Plus One\" mindset, contributes to the development and continuous improvement of the Apex Engagement Delivery Practice through various activities and initiatives such as: People initiatives, Training and Development, Knowledge Management, Artifact creation, Marketing, Sales, Recruiting, Solution Development, Quality Assurance, Risk Analysis and Review, etc.* Responsible for completing objectives as set by management in key focus areas for team and organizational growth and improvement.* Bachelor's degree in with concentration in Business, Computer Science or Information Systems, or equivalent combination of education, skills and experience; MBA preferred.* 3 years of project or engagement management experience in Consulting or Professional Services (or similar); technology consulting experience preferred. Program and portfolio management experience preferred.* Solid engagement management experience with technology deployment exposure; experience supporting data center or similar large-scale field deployment environments preferred.* Demonstrated experience successfully managing large teams and complex projects in a global delivery, multi-national environment.* Experience as a direct supervisor or manager* Proven experience leveraging AI to recognize operational efficiencies, process improvements, reduced costs and/or improved delivery quality and customer satisfaction.* Understanding and knowledge of Project Management principles, methodologies, and alternative delivery approaches, such as Agile. Program and Portfolio management experience preferred.* Experience with project/program and portfolio management, tracking, and collaboration tools such as: Service Now, Workday, Clarity, HP PPM, PlanView, SharePoint, MS Project, Jira, ADO, Mural, etc.* Thorough understanding of professional services contracts including time and materials, fixed fee, etc.* Proven experience demonstrating complete accountability, ownership and urgency in achieving individual project, team, and organizational success.* Great customer relationship management focus.* Excellent interpersonal and intercultural communication skills* Experience with resource planning, budgeting, and forecasting.* Experience managing, setting priorities, solving complex problems, and selling in a consultative role.* Ability to lead, mentor, and influence team members and stakeholders in a complex multi-national organization.* Ability to work in a fast paced and deadline driven environment and proven experience as a high performer in dynamic, fast-changing environments that require continuous adaptability, agility and change readiness.* Track record of implementing process improvement.* Knowledge of time and materials and fixed price contracts.* Exceptional attention to detail and stellar organization and communication skills.* Strong knowledge of Excel and PowerPoint advanced features.* Results oriented with a high sense of urgency to meet client requirements.* This position will require travel to client, project, or internal stakeholder locations.* Competitive Salary* Health, Dental and Vision Insurance* Health Savings Accounts (HSA) with Employer Contribution* Flexible Spending Accounts* Long and Short-Term Disability* Life Insurance* Voluntary Benefits* Employee Assistance Program* Paid Parental Leave* Wellness Incentives* Vacation and Holiday Pay* 401(k) Retirement Plan with Employer Match* Employee Stock Purchase* Training and Advancement opportunities* Tuition Reimbursement* Birthdays Off* Philanthropic Opportunities* Referral Program* Partial Gym Membership Paid* Team Building Events* Discount Programs