DELIVERY SCHEDULER

Bassett Furniture Industries, Inc.; Watertown (CT); On-site; USD 40,000 - 54,000; Full time

Job summary

Bassett Furniture Industries, Inc. in Watertown, CT is seeking a Delivery Scheduler to coordinate all deliveries and customer pickups using Bassett’s systems.

You will contact customers in advance to ensure in-home delivery and setup, and you’ll coordinate daily with the Delivery Driver/Helper while providing warehouse administrative support. This role requires a high school diploma, excellent phone etiquette, and strong communication.

Qualifications

• High School diploma or GED required.
• Excellent telephone etiquette and communication skills.
• Commitment to Bassett Vision and Values.
• Ability to work in an organized and safety-conscious manner.
• Team player with a positive attitude.
• Effective communication with customers, coworkers, and management.
• Read, understand and write English.
• Assist with problems involving customer service.
• Negotiate schedules with customers to maximize efficiency.
• Proficient in Microsoft Word and Excel.
• Learn and operate Bassett operating systems.
• Lift and move up to 25 pounds.

Responsibilities

• Answering incoming calls and schedule deliveries and customer pickups, as needed.
• Scheduling deliveries using the Logistical Scheduling Screen.
• Maintain acceptable delivery volumes to promote efficiency and profitability.
• Prints sales orders for customer pickups.
• May complete delivery and customer pickup tickets at end of day.
• Process paperwork and perform additional administrative duties for the warehouse manager.
• Responsible for ongoing organization and cleanliness of the work area.
• Review Dispatch Track Web Portal to ensure time frames are met.
• Perform other related duties or special projects as assigned.

Skills

High School diploma

Phone etiquette

Communication skills

Team player

Organized

Safety conscious

Read/write English

Customer service

Negotiation skills

MS Word

MS Excel

Bassett OS

Lifting 25 lbs

Education

High School diploma or GED

Tools

Logistical Scheduling Screen

Bassett operating systems

Job description

Job Summary

Schedules all deliveries and customer pick-ups using the Bassett’s operating systems. Communicates with customer in advance of delivery to ensure proper and efficient in-home delivery and set up. Communicates with the Delivery Driver/Helper on a daily basis. Provides administrative support for the warehouse.

Delivery Scheduler

Reports To: Warehouse Manager

FLSA Status: Non-Exempt

Supervision Received

Direct reporting to and supervision from the Warehouse Manager and/or the Assistant Warehouse Manager.

Supervision Given

None.

Essential Functions

• Answering incoming calls and schedule deliveries and customer pick ups, as needed;
• Scheduling deliveries using the Logistical Scheduling Screen;
• Maintain acceptable delivery volumes to promote efficiency and profitability;
• Prints sales orders for customer pick ups;
• May complete delivery and customer pick up tickets at the end of the day;
• Process paperwork and perform additional administrative duties for the warehouse manager;
• Responsible for the ongoing organization and cleanliness of the work area;
• Reviews the Dispatch Track Web Portal to insure that time frames are being met;
• Perform other related duties or special projects as assigned.

Required Education/Experience/Abilities/Skills

• High School diploma or GED equivalency certificate;
• Excellent telephone etiquette and communication skills;
• Commitment to Bassett’s “Vision and Values” at all times
• Ability to:
• Work in an organized and safety conscious manner
• Work as a team with an enthusiastic attitude
• Effectively communicate with customer, co-workers, and management
• Read, understand and write the English language;
• Assist objectively with problems involving various customer service situations
• Overcome customer objections to the scheduling calendar to maximize efficiency and volume;
• Work with customer to negotiate schedules;
Effectively use Microsoft Word and Excel;
• Learn and operate the Bassett’s operating systems;
• Lift and or move up to 25 pounds;
• Walk, stand, sit, use hands and fingers, handle or feel objects, use and/or control tools, reach with hands and arms, climb stairs, balance, stop, kneel, crouch or crawl, talk and hear, and see up close, in color, depth and distance vision, as well as the ability to adjust focus.

Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category.

EEO/AA-M/F/V/D