Delivery Sales Representative

FleetPride; Tallahassee (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The role involves servicing an existing customer base with regular visits and scheduled deliveries under the Branch Manager, while promoting promotions and soliciting orders.

You will manage customer inventories, merchandise shelves, and returns, and develop relationships to foster trust and loyalty. Proficiency with a CRM system and strong communication skills are essential for success in this

Qualifications

• Experience delivering regular customer visits and product guidance.
• Ability to manage inventory levels and shelf stock.
• Willingness to use CRM for customer data.

Responsibilities

• Visit existing customers regularly and assist with deliveries as directed.
• Inform customers about promotions and solicit orders.
• Manage customer inventory levels and shelf stock.
• Merchandise orders on customer shelves and handle returns.
• Develop understanding of customers within assigned route.
• Build relationships to establish trust and repeat business.
• Provide product samples and catalogs; answer questions.
• Demonstrate products and suggest needed items.
• Alert Branch Manager to new product opportunities or issues.
• Use CRM to ensure accurate customer data.
• Perform other duties as required.

Skills

Customer Service

Active Listening

Communicating

Time management

Reading Comprehension

Persuasion

Service orientation

CRM System

Tools

CRM System

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and

Essential Tasks

Service an existing customer base by providing regular customer visits and delivery services as scheduled and directed by the Branch Manager. Provide customers with information on promotions and solicit orders Manage customer inventory levels and shelf stock including consigned inventories where they exist. Merchandise orders on the customer shelves where required. Ensure that all product returns (including cores and warranty) are picked up and returned to the branch and directed by the branch manager. Develop a thorough understanding of the customer base within the locations’ geographical area or on the assigned route. Searching for any new customer potential as time allows. Develop relationships with customers and their employees to create an atmosphere of trust and reliability that will further the business relationship between the customers and FleetPride. Provide customers with product samples and catalogs and needed. Answer customer’s questions about products, prices, availability, and product features. Demonstrate products, explain product features and benefits, and solicit orders. Recommend products and services to customers based on the customer’s needs and interests. Alert the branch manager of any new product opportunities or competitive issues for his/her response. Delivers marketing and product collateral to customers during delivery routes. Utilize a CRM system to ensure customer demographics and contact info are captured correctly. Performs other related duties and assignments as required.

Marginal Tasks

Monitor measurable statistics that your position impacts.

• Assist in branch duties as directed by the Branch Manager.

Skills

• Customer Service: Be able to drive world-class customer service to new or existing customers by ensuring their needs are met and establishing a high level of trust between the customer and FleetPride.
• Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Communicating: Conveying information to others in an effective manner.
• Time management: Managing one’s time and the time of others.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Persuasion: Persuading others to change their minds or behavior.
• Service orientation: Actively looking for ways to help people.

Attributes

• Oral Expression : The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.
• Written Comprehension: The ability to understand information and ideas presented in writing.
• Written Expression: The ability to communicate information and ideas in writing so others will understand.

Equipment

OSHA approved steel toed safety shoes required from the first day of this job.

KPIs

The following will be KPIs that will be associated with this role

• Customer Retention %
• Avg # Categories Sold
• Customer Service Rating (Surveys from customers)

Compensation and Incentive

• The position would be an hourly role.
• The position would quality for select portions of the internal ISI bonus payout.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.