Delivery Principal

thinkbridge; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Learning time

Paid certifications

Personal laptop

In-person team weeks

Time off policy

Job summary

thinkbridge is seeking a Delivery Principal to transform client operations by uncovering inefficiencies and designing future-state workflows that executives can understand and our developers can build. You will lead discovery sessions, map current chaos, and shape phased roadmaps with a focus on speed, cost, and scalability.

You will work with Project Managers and Automation Developers, bridging technical design with business outcomes.

Qualifications

• Must have 8+ years combined experience in technical consulting, process design and end-to-end delivery.
• Strong ability to diagram complex workflows and identify bottlenecks.
• Comfort with relational data, APIs and clean hand-offs between systems.

Responsibilities

• Lead discovery sessions with client stakeholders to map current processes and priorities.
• Model current-state processes and sketch future-state workflows leveraging better tools and automation.
• Evaluate SaaS, AI and integration options for speed, cost and scalability.
• Draft phased implementation roadmaps to guide development teams and maintain executive alignment.
• Translate technical trade-offs into clear narratives for CFOs and developers.
• Coach client stakeholders through change as new systems rollout.
• Collaborate with Automation Developers to validate designs and ensure delivery targets.

Skills

Technical consulting

Process design

Systems thinking

Data architecture

SaaS market fluency

AI & automation

Tools

Zapier

Airtable

Make

Job description

Today we deliver every system with thinkOne, our method that pairs our experts with our agentic engineering and delivery platform. The platform writes much of the code. Our people understand the client's business, work out the right solution and take it to production. A typical system goes live in about four months. Our commitments to clients are written into the contract before a build starts.

• Our clients stay with us for four to five years on average, so you get to know their business well.
• Part of the working week is set aside for learning, so it doesn't eat into your evenings.
• You can move into a different role inside thinkbridge.
• Shape your day around your life, as long as the work lands on time.
• Take time off when you need it.
• A work laptop of your own, set up the way you like it within our security guidelines.
• Weeks when the team gets together in person to work side by side.
• Learning time in working hours, and paid certifications.

Five values guide how we build for clients and how we work with each other: Outcomes, Quality, Accountability, Communication and Care.

In practice:

• We take software to production.
• We check our work before anyone else has to.
• We stand by our commitments.
• We keep people informed in plain language.

thinkSchool is where graduates start their careers at thinkbridge.

Equal opportunity

thinkbridge is an equal opportunity employer. We hire on skills and character, and we treat every applicant fairly.

Experience Level:

Mid-level - Delivery Principal with a combined 8+ years of experience, including 3+ years in software development and 5+ years in client-facing and product management roles. Brings strong technical consulting capabilities, deep SaaS market fluency, and proven expertise in AI-driven automation and system optimization

Role Overview:

We are seeking a Delivery Principal; you will transform how our clients work by uncovering hidden inefficiencies and designing systems that cut wasted time and unlock growth. You will lead discovery sessions to map current chaos, then architect future-state workflows that executives can understand and our developers can effectively build. Working alongside Project Managers and Automation Developers, you will be technical enough to design systems that work, but business-savvy enough to sell the vision, without getting bogged down in the actual implementation.

What You'll Do

What is expected of you?

• Lead and communicate strategic discovery to surface bottlenecks, quantify impact, and understand priorities with client stakeholders from frontline staff to C-suite.
• Model current-state processes and data flows, then sketch future-state workflows that take advantage of better tools, data, and automation.
• Evaluate and select the right mix of SaaS, AI, and integration options, balancing speed, cost, and scalability for each client's unique context.
• Draft phased implementation roadmaps that guide our development teams and keep executives bought in throughout the transformation.
• Translate technical trade-offs into clear narratives that move both CFOs and developers, without getting lost in jargon.
• Coach client stakeholders through change, building champions and addressing concerns as new systems roll out.
• Partner with our Automation Developers to validate designs, test edge cases, and ensure delivery hits the mark.

What we expect from you as a part of this job?

• Technical teams respect your designsbecause they're grounded in reality and well-documented.
• Business leaders trust your judgmentand cite your insights in their own presentations.
• Clients adopt your blueprint, see measurable gains, and come back asking "what else can we build together?"
• Implementation runs on time and on budgetbecause your workflows and requirements are clear and grounded.
• Developers can understandand quote your data diagrams without rewriting them.
• You become the go-to advisorexecutives invite into strategic discussions.

Requirements:

Must have skills:

• Must have 8+ years of combined experience spanning technical consulting, hands-on process design, and end-to-end solution delivery-built on a foundation of 3+ years in software development followed by 5+ years in client engagement, product management, and Delivery Principal transformation within consulting, agency, or internal transformation environments.
• Process design mastery: You can diagram complex workflows and spot bottlenecks quickly, whether using formal frameworks or digital whiteboards.
• Systems thinking and data architecture: Comfortable with relational schemas, API patterns, and designing clean hand-offs between systems without getting lost in technical weeds
• SaaS market fluency: You track the shifting landscape and know when to recommend existing tools versus custom builds across CRMs, ERPs, and automation platforms
• Cross-industry experience showing you can learn new domains quickly and get to the heart of what matters: process, people, and tools
• Strong facilitation and communication skills with proven ability to lead stakeholder interviews and earn trust up to the C-suiteTechnical literacy around integrating tools and workflows and modern automation, with understanding of when to use no-code versus custom development.
• AI and automation expertise: You must have the ability to identify practical AI applications and have built demos or use cases that helped non-technical leaders see the possibilities

Good to have skills

• Hands-on familiarity with popular no-code tools like Zapier, Airtable, or Make that our clients use.
• Familiar with mid-market CRMs and ERPs and general implementation & integration quirks.
• Understanding of how mid-market companies think about budgets, timelines, and resources when adopting new technology.
• Basic SQL or Python skills for quick data analysis or proof-of-concepting.
• Experience helping non-technical teams adopt new workflows without overwhelming them.
• Shape your day around your life, as long as the work lands on time.
• Take time off when you need it.
• A work laptop of your own, set up the way you like it within our security guidelines.
• Weeks when the team gets together in person to work side by side.
• Learning time in working hours, and paid certifications.