Delivery Practice Manager, A2C, Professional Services Early Career

Amazon Web Services (AWS); Herndon (VA); On-site; USD 169,000 - 229,000; Full time

Job summary

Amazon Web Services, Inc. in Herndon, VA is seeking a Delivery Practice Manager (DPM) to join the Associate to Consultant (A2C) ProServe Shared Delivery Team (SDT).

You will lead a team of Delivery Consultants andEngagement Managers, guiding IT strategy and overseeing delivery for enterprise projects. The role focuses on developing capabilities, driving staffing, and mentoring early-career technologists across AI, development, DevOps, data, and security.

Qualifications

• Experience in IT consulting/management with IT Transformation in a customer-facing role.
• Experience in program or engagement management, leading other project managers.
• Experience in enterprise architecture including virtualization technologies & distributed architecture.
• 8+ years of experience in IT and/or Management Consulting, with at least 3 years in a people leadership role.
• Knowledge of COBIT or ITIL frameworks.
• Experience integrating AWS cloud services with on-premise technologies.
• Experience with CRM and C-suite level engagement.
• Experience designing scalable delivery models for technology consulting.

Responsibilities

• Building and managing a high-performing team of Delivery Consultants
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
• Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
• Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
• Driving business development initiatives and exceed customer satisfaction targets
• Work with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early-in-career program delivery
• Drive technical and soft skill training to focus and accelerate consultant development
• Partner with Business Unit stakeholders to identify engagement staffing opportunities for your team and drive high team utilization

Skills

IT consulting

Program management

Enterprise architecture

People leadership

IT governance

AWS integration

Customer engagement

Delivery models

Negotiation

Education

Bachelor's degree in Computer Science/Math/related field

Job description

Description

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Associate to Consultant ("A2C") ProServe Shared Delivery Team (SDT) to help us grow our early-in-career talent. In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor for customer facing AWS ProServe consultants and internal AWS teams.

As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with senior leadership and customer teams, whilst being responsible for driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's.

Key job responsibilities

• Building and managing a high-performing team of Delivery Consultants
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
• Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
• Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
• Driving business development initiatives and exceed customer satisfaction targets
• Work with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early-in-career program delivery
• Drive technical and soft skill training to focus and accelerate consultant development
• Partner with Business Unit stakeholders to identify engagement staffing opportunities for your team and drive high team utilization

A day in the life

In this role, you will be a part of leading and building our complex and ambitious "Associate to Consultant" (A2C) SDT, as well as elevating the technical execution and delivery of your team of early-in-career Associate Consultants. Our A2C team hires early-in-career technologists, including recent graduates, and provides training, coaching, and mentoring to develop them into productive, customer-facing technical consultants. Associate Consultants in the practice may include specialists in Artificial Intelligence, Application Development, DevOps, Data, and Security. You will manage approximately 10-20 Associate Consultants.

It is expected to work from an AWS office (or customer sites) at least 5+ days per week. This is not a remote position. You are expected to be in the office or with customers as needed.

About The Team

ABOUT AWS

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Basic Qualifications

• Bachelor's degree in Computer Science, Math, or a related field
• Experience in IT consulting/management with IT Transformation in a customer-facing role
• Experience in program or engagement management, leading other project managers to deliver a program with multiple and concurrent projects
• Experience in enterprise architecture including virtualization technologies & distributed architecture
• 8+ years of experience in IT and/or Management Consulting, with at least 3 years in a people leadership role

Preferred Qualifications

• Knowledge of enterprise IT management frameworks like COBIT or ITIL
• Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
• Experience with customer relationship management, especially C-suite level customer engagement
• Experience with design of modern, scalable delivery models for technology consulting services
• degree in advanced technology, or AWS Professional level certification
• Experience in negotiation and selling

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NJ, Jersey City - 185,800.00 - 251,400.00 USD annually

USA, NY, New York - 185,800.00 - 251,400.00 USD annually

USA, VA, Arlington - 169,000.00 - 228,600.00 USD annually

USA, VA, Herndon - 169,000.00 - 228,600.00 USD annually

Company - Amazon Web Services, Inc.

Job ID: A10434053