Security Delivery Practice Manager, Global ProServe Security

Amazon Web Services (AWS); Seattle (WA); On-site; USD 169,000 - 251,000; Full time

Job summary

Amazon Web Services, Inc. seeks a Delivery Practice Manager to lead a team of Delivery Consultants within the Global ProServe Security (GPS) delivery group. You will drive engagements, shape customer outcomes, and work with executives to optimize delivery and business development.

In this role you will translate business needs into AWS security solutions, manage performance, and ensure timely, within-budget delivery while maintaining high customer satisfaction across enterprise projects.

Qualifications

• 5+ years of program or engagement management experience.
• Bachelor's degree in Computer Science, Math, or a related field.
• 8+ years of IT and/or management consulting experience, with at least 3 years in people leadership.

Responsibilities

• Build and manage a high-performing team of Delivery Consultants.
• Collaborate with cross-functional teams to deploy solutions and input on new features.
• Develop and oversee IT strategy implementations for customers.
• Manage P&L and ensure on-time, within-budget delivery of engagements.
• Drive business development and maintain high customer satisfaction.

Skills

Program management

Engagement management

IT transformation

People leadership

Customer engagement

Education

Bachelor's degree in Computer Science or related field

Master's degree in Computer Science or related field

Tools

AWS certifications

Job description

Description

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Global ProServe Security (GPS) delivery team. In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

Description

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Global ProServe Security (GPS) delivery team. In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

Description

As a DPM you will be responsible for building and managing a team of Delivery Consultants and working with customers and partners to architect and implement innovative solutions. You’ll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You’ll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW’s.

Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance by implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance.

Success of our DPMs is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities

As an experienced Professional Services Delivery Manager, you will be responsible for:

• Building and managing a high-performing team of Delivery Consultants
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
• Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
• Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
• Driving business development initiatives and exceeding customer satisfaction targets

About The Team

ABOUT AWS:

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

AWS Global Services

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Basic Qualifications

• 5+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
• Bachelor's degree in Computer Science, Math, or a related field
• Experience in IT consulting/management with IT Transformation in a customer-facing role
• 5+ years of experience with security services and best practices including: implementing security controls and optimizing security measures
• 8 + years of experience in IT and/ or Management Consulting, with at least 3 years in a people leadership role

Preferred Qualifications

• Master's degree in Computer Science or a related field
• AWS Associate level certification or AWS Certified Cloud Practitioner
• Experience with customer relationship management, especially C-suite level customer engagement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NJ, Jersey City - 185,800.00 - 251,400.00 USD annually

USA, NY, New York - 185,800.00 - 251,400.00 USD annually

USA, VA, Herndon - 169,000.00 - 228,600.00 USD annually

USA, WA, Seattle - 169,000.00 - 228,600.00 USD annually

Company

- Amazon Web Services, Inc.

Job ID: A10479752