Delivery Operations Manager

Grubhub Holdings Inc.; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Wonder is seeking a Delivery Operations professional to own performance health for a portfolio of locations. You will build dashboards, diagnose drivers, and drive cross-functional actions to improve delivery outcomes.

You will develop repeatable processes, partner with field leadership, and push for scalable, data-led improvements across Wonder's delivery network.

Qualifications

• 5+ years in operations, logistics, marketplace operations, strategy & operations.
• Strong analytical fluency with BI tools (Looker/Tableau) and advanced spreadsheets.
• Direct experience with SQL.
• Ability to perform structured root-cause analysis.
• Strong execution through influence without direct authority.

Responsibilities

• Own delivery performance health for a defined portfolio of Wonder locations.
• Build dashboards and reports; understand metrics and their interrelations.
• Diagnose drivers and recommend actions using structured problem solving.
• Drive cross-functional collaboration to implement changes.
• Create playbooks and standard routines to scale network performance.
• Surface cross-site patterns to inform continuous improvements.
• Partner with field leadership as the primary ops contact for the segment.
• Support scaling and launches with readiness checks and post-launch reviews.

Skills

Looker

Tableau

SQL

Advanced spreadsheets

Job description

About Wonder

Everything's on the menu at Wonder. Except compromise.

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they're craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.

Join us as we work to make great food more accessible.

About The Opportunity

Wonder delivery operations is a complex and fast-growing branch of the Wonder business. The Delivery Operations team owns how that network performs: not just tracking metrics, but understanding what's driving them, what needs to change, and making that change happen. We operate a multi-operator delivery environment across Wonder field teams and logistics partners, and we're building a delivery performance organization that is data-led, mechanism-driven, and scalable.

This role owns delivery performance health for a defined portfolio of Wonder locations. You're the person who knows your segment better than anyone else - what's working, what isn't, and why - and who turns that knowledge into action. You'll do your own analysis, drive decisions through cross-functional partners, and build the playbooks and standards that make the operation more repeatable as it scales. It's a role for someone who wants operational depth and strategic impact in the same job and also finds the day-to-day detail energizing

The Impact You Will Make

Detect and triage performance signals across your portfolio using dashboards and operational context; distinguish signal from noise and maintain focus on the highest-leverage work.

Build the analytical infrastructure for your portfolio. Build dashboards & reports, and develop a deep understanding of the metrics that drive delivery performance: how they’re constructed, how they relate to each other, and what a movement in one signals about another. You ask the right questions before pulling data, and you know how to follow a thread through multiple layers of analysis to an actual answer.

Diagnose drivers and recommend actions using structured problem solving, grounded in data and operational reality & context. Identify what's actually driving a performance change, distinguish root cause from downstream effect, and validate the problem before committing to a solution.

Drive follow-through to measurable impact with operating partners, ensuring actions are prioritized, executed, and validated for effectiveness. Delivery performance depends on teams across field, product, logistics, and operations. You translate performance signal into clear asks, navigate competing priorities across the org, and stay accountable for follow-through until the outcome lands.

Create leverage through mechanisms by turning recurring issues into shared playbooks, triggers, and standard routines that reduce repeat churn as the network scales.

Surface cross-site patterns and insights that inform continuous operational improvements and improve how the org prioritizes and responds.

Partner with field leadership as the primary delivery ops point of contact for your segment, maintaining a lightweight, high-value operating rhythm, and surface what you see on the ground into how the wider function sets priorities.

Support scaling and launches through readiness checks, early performance monitoring, and post-launch retros, focused on repeatability over heroics.

What You Bring to the Table

Experience : 5+ years in operations, logistics, marketplace operations, strategy & operations, or multi-site performance management. Last-mile or delivery exposure is helpful but not required.

Strong analytical fluency: comfortable with BI tools (e.g. Looker/Tableau), advanced spreadsheet skills, direct experience with SQL, able to turn data into prioritized action.

Proven ability to run structured root-cause analysis and make sound tradeoffs in ambiguous, high-noise environments.

Strong execution through influence: you drive clarity, ownership, and closure without direct authority.

Experience building repeatable process - playbooks, SOPs, operating standards - that reduced manual effort and recurring escalations.

Strong communicator: concise updates, clear recommendations, and durable documentation.

Systems thinker: you look for patterns and design mechanisms that prevent repeat problems.

Data-led operator: you use data to guide decisions & validate impact

Prioritization discipline: you can say "not now," manage tradeoffs, and keep the team focused.

Collaborative: you build trust across teams and align stakeholders wi