Delivery Operations Leader — Team & Training

Raymour & Flanigan Furniture and Mattresses; Manchester (CT); On-site; USD 55,000 - 65,000; Full time

Job summary

Raymour & Flanigan is seeking a delivery/ops leader to supervise customer delivery teams and warehouse staff in a dynamic retail environment in the United States. You will drive safety, efficiency, and excellent customer service while guiding teams to meet objectives.

Responsibilities include coaching, coordinating with service centers and showrooms, and ensuring adherence to company policies. Requires strong communication, organizational skills, and the ability to learn new software tools.

Qualifications

• Associates degree preferred.
• Operational management experience a plus.
• Analytical and critical thinking skills.
• Professional communication, interpersonal and organizational skills.
• Proficient computer skills with the ability to learn new programs.
• Knowledge of computer Routing System, preferred.

Responsibilities

• Accountable for commitment to Raymour and Flanigan's safety procedures and guidelines.
• Provide leadership to customer delivery teams and warehouse associates.
• Foster energy, enthusiasm and ambition to flourish within a team environment.
• Foster partnerships and establish realistic goals.
• Train, coach and develop people.
• Communicate timely and professionally with service centers, distribution centers, showrooms and customers.
• Enhance the customers' shopping experience.
• Implement company policies and procedures.
• Perform additional functions as assigned by management.

Skills

Operational management

Analytical thinking

Communication

Interpersonal skills

Organizational skills

Computer skills

Routing system knowledge

Education

Associates degree

Job description

Raymour & Flanigan is seeking a delivery/ops leader to supervise customer delivery teams and warehouse staff in a dynamic retail environment in the United States. You will drive safety, efficiency, and excellent customer service while guiding teams to meet objectives.

Responsibilities include coaching, coordinating with service centers and showrooms, and ensuring adherence to company policies. Requires strong communication, organizational skills, and the ability to learn new software tools.