Delivery Operations Lead — Fast, Customer‑Focused & Precise

Domino's; Cary (NC); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading pizza delivery company in Cary, North Carolina, is seeking a full-time Store Assistant Manager to lead a team of DeliveryExperts and customer service representatives. Responsibilities include managing staffing levels, handling finances, and ensuring superior customer service through effective team operations. Ideal candidates should possess strong leadership and dispute resolution skills, ensuring that all deliveries are executed efficiently and with a focus on customer satisfaction. Join a dynamic environment where your leadership can shine.

Qualifications

• Experience leading teams in a fast-paced environment.
• Ability to handle disputes effectively.
• Strong organizational skills to maintain staffing and inventory.

Responsibilities

• Lead a team of DeliveryExperts and CSRs ensuring quick, correct deliveries.
• Maintain staffing levels according to business needs.
• Handle end-of-the-night bank deposits.
• Conduct accurate nightly product inventory counts.
• Prepare the store for operations each day.
• Resolve customer disputes to ensure satisfaction.
• Collect cash and receipts from delivery drivers.
• Ensure delivery vehicles meet inspection standards.
• Assist with routing delivery for optimal service.
• Uphold and promote Domino's standards and products.

Skills

Leadership

Dispute resolution

Time management

Customer service

Job description

A leading pizza delivery company in Cary, North Carolina, is seeking a full-time Store Assistant Manager to lead a team of DeliveryExperts and customer service representatives. Responsibilities include managing staffing levels, handling finances, and ensuring superior customer service through effective team operations. Ideal candidates should possess strong leadership and dispute resolution skills, ensuring that all deliveries are executed efficiently and with a focus on customer satisfaction. Join a dynamic environment where your leadership can shine.