Delivery Operations Analyst

JazzHR; Chicago (IL); On-site; USD 70,000 - 85,000; Full time

Job summary

A leading company in fresh food solutions is seeking a Delivery Operations Analyst to optimize logistics strategies and improve delivery efficiency. In this role, you will manage route planning, monitor performance, and collaborate with various teams to enhance operational effectiveness. Ideal candidates will have strong analytical skills and a passion for improving logistics processes.

Benefits

Medical, dental, and vision insurance

401(k) with immediate employer match

Paid time off including vacation and sick leave

Paid sabbatical after 5 years of service

Employee discounts

Employee Assistance Program (EAP)

Qualifications

• 2+ years of experience in an analytical role within operations or supply chain.
• Strong communication skills with the ability to present insights.
• Detail-oriented and organized, comfortable managing datasets.

Responsibilities

• Optimize last-mile logistics strategy and delivery routes.
• Monitor performance and address underperforming routes.
• Collaborate with cross-functional teams to align logistics with business goals.

Skills

Analytical skills

Communication skills

Detail-oriented

Organizational skills

Job description

Delivery Operations Analyst

Farmer’s Fridge makes fruits and vegetables accessible and approachable for everyone. We offer a variety of fresh, healthy, ready-to-eat meals and snacks through our fresh food vending machines, wholesale partners, and our office pantry solution — providing chef-curated meals to customers within seconds. Today, we operate a network of Fridges and partner with clients nationwide in high-foot-traffic areas, such as airports, hospitals, universities, and large office buildings — where there is limited accessibility to fresh, healthy, grab-n-go options.

We care deeply about what we’re creating and aspire to make sure our customers feel that through every touchpoint. This shows up in many ways across the business. We are committed to prioritizing food safety, we are passionate about product quality, we value our employees, we champion the best idea no matter where it comes from, and we’re committed to making an overall positive impact as we scale.

About this Role

As a Delivery Operations Analyst, you’ll play a pivotal role in optimizing our last-mile logistics strategy. You’ll be responsible for planning efficient delivery routes, managing operational initiatives, improving our logistics network through data-driven analysis, and supporting our sales and operations planning efforts.

What You’ll Do

Route Optimization & Planning

• Own route planning for smart Fridge and wholesale deliveries across multiple markets
• Continuously optimize stocking schedules to improve route density and reduce costs
• Identify high-impact adjustments such as stocking day shifts, driver scheduling, or route reductions
• Determine maximum stops per route and optimal clustering of Fridge locations

Performance Monitoring & Operational Excellence

• Proactively identify and address underperforming routes, locations, and drivers
• Recommend and execute operational changes (e.g., service time adjustments, problem stop resolutions, removals or redeployments)
• Collaborate with Distribution Center teams and 3PL partners to resolve shipment and routing issues in real time
• Capture driver feedback and translate into actionable improvements across routes, schedules, and processes

Cross-Functional Collaboration

• Partner with Sales, Client Engagement, Demand Planning, and Field Ops teams to align logistics with business goals
• Lead special projects that reduce delivery costs and support expansion into new markets
• Serve as a liaison between planning and field teams to ensure seamless operations and high service levels

Operational Support

• Own and manage the end-to-end badging process for drivers and 3PL access to secured customer locations
• Maintain an up-to-date database of badge statuses, expirations, and access levels across all markets
• Ensure timely submission and tracking of all badging applications and renewals to prevent service disruption

Who You Are

• 2+ years of experience in an analytical role within operations, supply chain, or a related field
• Strong communication skills with the ability to clearly present insights and collaborate across teams
• Work well cross-functionally, supporting both internal stakeholders and external partners to drive aligned outcomes
• Detail-oriented and organized – comfortable managing datasets, tracking performance, and ensuring accuracy across workflows
• Ability to juggle multiple priorities in a fast-paced environment while maintaining focus on what matters most
• Thrive in ambiguity and enjoy contributing to dynamic, high-growth teams where flexibility is key

The base salary range for this role is $70,000 to $85,000. The base pay offered will be determined by factors such as experience, skills, training, certifications, education, and any applicable minimum wage requirements.

In addition to base salary, this position is eligible for company performance-based bonuses and equity.

We provide a comprehensive benefits package, including:

• Medical, dental, and vision insurance (multiple plans available)
• 401(k) with immediate employer match vesting
• Paid time off (including vacation, sick leave, and holidays)
• Paid sabbatical after 5 years of service
• Employee discounts
• Employee Assistance Program (EAP)

Benefits at Farmer's Fridge:

In This Together - We stay connected, whether in person or virtually. We encourage business transparency through monthly town hall meetings and weekly financial updates. We set out to make the best product on the market, and we believe we’ve done it. We value your input in the new menu creation process. From regular tasting panels, where employees provide new menu feedback.

Happier Workdays - Each day at work should fill you with joy. We're a fun and passionate group, and we don't take ourselves too seriously. Bring your unique self to work, dress comfortably, and always feel free to share your thoughts and opinions. We encourage curiosity; there's no hierarchy here when we're all swapping ideas.

Never run on empty - Daily Farmer's Fridge meal and office snacks are just some of the offerings to make sure you aren't distracted by a growling stomach. Recharge with our paid sabbatical program after five years of service.

Innovate & Elevate - We're all teachers and learners. You'll grow and help grow the company through cross-functional collaboration, open access to leadership, and regular business updates. You have a direct impact on the company’s bottom line. You can also impact your bottom line by participating in our 401(k) plan that includes a company match with immediate vesting.

Farmer’s Fridge Diversity Statement:

"Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Farmer’s Fridge, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”

Farmer’s Fridge is an equal-opportunity employer. We are committed to providing equal employment opportunity in all employment practices, including hiring, without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability status, veteran status, or any other characteristic protected by federal, state or local law. View our disclosures related to External Agencies and Applicants below: https://www.farmersfridge.com/careerdisclosures