Delivery Manager, Incident Response Partner Services (Remote)

Ladders; United States; Remote; USD 140,000 - 195,000; Full time

Benefits offered by this job

Market-leading compensation

Wellness programs

Generous vacation/holiday policy

Parental and adoption leave

Professional development opportunities

Employee networks

Company equity programs

Job summary

Ladders is seeking a Delivery Manager, Incident Response Partner Services to drive coordinated incident response engagements with partners and customers. This remote role emphasizes high-quality investigations, partner training, and thought leadership within a leading IT space.

You will bridge external partners, internal specialists, and stakeholders to align priorities and ensure effective investigations, with opportunities to mentor teams and shape incident response practices.

Qualifications

• 5-7 years of experience in incident response or information security.
• Proven leadership in managing teams in a consulting environment.
• Strong background in forensic analysis and incident investigations.
• Familiarity with network protocols and analysis tools.
• Experience in developing partner relationships in incident response.
• Knowledge of cloud incident response methodologies.
• Ability to mentor and coach teams effectively.

Responsibilities

• Oversee incident response engagements with partners
• Facilitate communication between partners and the incident response team
• Align investigation objectives with customer and partner expectations
• Train partners on advanced forensic methods
• Coordinate with outside counsel during investigations
• Review reports and findings for quality assurance
• Demonstrate thought leadership through public speaking and writing

Skills

Incident response leadership

Forensic analysis

Network protocols & tools

Cloud incident response

Partner relationship development

Mentoring & coaching

Job description

For our client, we are seeking a Delivery Manager, Incident Response Partner Services to join the team of a leader in the Information Technology space.

This role will oversee incident response engagements with channel and services partners, helping ensure investigations are coordinated effectively and delivered to a high standard. You will serve as a key connector between external partners, internal incident response specialists, and customer stakeholders to align priorities and expectations. The position also includes training partners on advanced forensic methods, supporting investigation quality, and contributing thought leadership through speaking and writing.

Location: Remote

Compensation: $140,000 – $195,000 annually

Responsibilities

• Oversee incident response engagements with partners
• Facilitate communication between partners and the incident response team
• Align investigation objectives with customer and partner expectations
• Train partners on advanced forensic methods
• Coordinate with outside counsel during investigations
• Review reports and findings for quality assurance
• Demonstrate thought leadership through public speaking and writing

Qualifications

• 5-7 years of experience in incident response or information security
• Proven leadership in managing teams in a consulting environment
• Strong background in forensic analysis and incident investigations
• Familiarity with network protocols and analysis tools
• Experience in developing partner relationships in incident response
• Knowledge of cloud incident response methodologies
• Ability to mentor and coach teams effectively

Benefits

• Market leader in compensation and equity awards
• Comprehensive wellness programs
• Competitive vacation and holiday policies
• Paid parental and adoption leave
• Professional development opportunities for all employees
• Employee networks and volunteer opportunities
• Vibrant office culture with world-class amenities

Our client is an equal opportunity employer.