Delivery Manager

NHS Ayrshire & Arran; West Virginia; Hybrid; USD 88,000 - 122,000; Full time

Benefits offered by this job

Life-work balance

NHS pension scheme

Annual leave 27 days + public holidays

Job summary

PSD Scotland, part of NHS Scotland, offers an exciting opportunity to join a dynamic, multi-disciplinary team delivering transformational digital architecture for health and social care in Scotland. The National Digital Platform (NDP) provides reusable technical services and components to support national outcomes.

Reporting to the Senior Delivery Manager, you will focus on the effective delivery of NDP services.

Qualifications

• Experience in agile delivery teams.
• Ability to unblock issues and drive the team toward commitments.
• Solid understanding of Agile practices and how to apply them.
• Ability to collaborate with Product Managers to plan and communicate plans.
• Ability to coordinate deliverables across teams and disciplines.
• Strong ability to identify and implement process improvements.
• Effective communication skills, both verbally and in writing.
• Demonstrates honesty, integrity and professional conduct.
• Ability to manage own workload and meet deadlines.

Responsibilities

• Lead agile delivery teams to meet delivery commitments.
• Unblock issues and keep the team moving towards goals.
• Collaborate with Product Managers to create and communicate plans.
• Coordinate deliverables across multiple teams and disciplines.
• Identify and implement process improvements to enhance delivery.

Skills

Agile delivery

Problem solving

Communication

Cross-functional collaboration

Initiative

Prioritisation

Stakeholder management

Team leadership

Process improvement

Deadline driven

Job description

On 1 April 2026, NSS and NES became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.

As part of this transformation, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health and care services across Scotland.

Flexible Location: PSD Scotland is a remote-friendly employer with staff based throughout Scotland. We support office-based and hybrid working arrangements. We welcome conversations about alternative working patterns- please get in touch during the application process to discuss.

Work Pattern: Fixed Term,Full Time, 36 hours per week

Fixed-term or Secondment up to 31st March 2028

For NHS applicants, an NHS secondment will be offered in the first instance. For non-NHS applicants, a fixed-term or secondment would be considered.

You must have eligibility and entitlement to work in the UK which is required to be maintained throughout your period of employment.

Who We Are: PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future. We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

The function of the PSD Scotland Technology Service is to develop and lead a programme of work and services that supports both the corporate functions that allow PSD Scotland to work and deliver its strategic objective and to deliver against Scotland's Digital Health and Care Strategy.

The PSD Scotland Technology Service has been formed with the specific objective of consolidating PSD Scotland's information-based expertise into a professional, focused centre for information and technical excellence.

It has created a strategic programme for the transformation of digital based services to allow PSD Scotland to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government's technology strategies.

• Design, development, and operation of a technical environment and commensurate digital services to all NHS Scotland, Scottish Government and Care Sector stakeholders
• Support and development of fit for purpose technology systems and services to allow delivery of national strategic outcomes
• Communication, support, and leadership in all digital and technology disciplines
• Impact assessment of new technology services and systems.
• Research and development as appropriate

The Opportunity: This is an exciting opportunity to join a dynamic, multi-disciplinary team delivering transformational digital architecture for health and social care in Scotland. The National Digital Platform (NDP) provides reusable technical services and components, aimed at increasing reuse and encouraging sustainable software development.

Reporting to the Senior Delivery Manager and working within one of our agile delivery teams you will be focused on the effective delivery of NDP services.

Do you want to play a key role in delivering working software to health and care professionals and Scotland's population?

Do you have a keen interest in Agile and Lean practices with a track record in applying them?

Do you enjoy leading, encouraging, and motivating teams?

Do you enjoy working at pace and being adaptive to an ever-changing environment?

Do you enjoy co-ordinating the delivery of high-profile programmes of work in multi-disciplinary team environments?

Working within the National Digital Platform team at the PSD Scotland Technology Service you will have the opportunity to make a real difference within health and social care, affecting national, regional and local organisations, their staff and the people in their care.

Does this sound like you?

What We Love To See

Delivery Managers offer a broad range of skills and experience, if you can offer some or all of these, we’d love you to apply:

• Proven experience of working in an agile delivery team.
• Ability to solve issues and unblock problems, helping to drive the team forward and making sure the team are working towards delivery commitments
• A clear understanding of Agile practices and experience in applying techniques which help teams deliver value effectively and sustainably
• Ability to work collaboratively with Product Managers in producing plans and communicating these plans to a range of stakeholders
• Ability to co-ordinate deliverables and collaborate effectively across teams and disciplines
• Highly effective at identifying and implementing process improvements
• Effective communication skills, knowing how to make complex technical information and language simple for diverse senior internal and external stakeholders (both verbally and in writing)
• Demonstrate honesty, integrity, care and compassion when dealing with others, utilising tact and persuasion skills when necessary
• Ability to work on own initiative, to organise and prioritise own workloads, to meet strict deadlines

Benefits Which Matter

As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including:

• Life-work balance - with opportunities for flexible working and hybrid working
• Generous NHS pension scheme
• Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review
• Annual Leave - 27 Days increasing in line with service plus 8 days public holiday
• NHS discounts and more

Diversity and Inclusion

Developing a successful national service for Scotland means considering the diverse needs, perspectives, and backgrounds of everyone in Scotland. We are focused on hiring the very best talent and actively encourage applications from candidates of all backgrounds. Our aim to ensure that everyone is treated fairly, with respect, and has a positive recruitment experience- regardless of the outcome.

We welcome applications from all under-represented groups, including racially minoritised people and disabled people. It is not essential to be in a Delivery Manager role right now- you may be returning from a career break (e.g., maternity, paternity, caring) or coming from another field. Your experiences can bring a fresh perspective to our work.

If you are considering applying and would like to discuss the opportunity, any adjustments or alternative work patterns, please contact [e-mail].

Unless otherwise stated the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

Please be advised that if you are successful in being offered the role following the recruitment process, you will be expected to attend the office prior to your start date to complete face-to-face pre-employment checks. If you require any adjustments to support this, please let us know.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licensed Sponsor, and if the post does not fall below the current minimum salary threshold or "going rate". Further information on these criteria can be found here.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

If you have any queries regarding the NHS Scotland National Recruitment Portal or the recruitment process, please don't hesitate to contact our recruitment partners, the East Region Recruitment Service, at: [e-mail]