Delivery Manager

Waystar; Louisville (KY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Medical plans with HSA

Paid holidays & PTO

Parental leave

LinkedIn Learning access

401(k) match

Pet insurance

Job summary

Waystar in Louisville, KY seeks a Delivery Manager to own end-to-end technology delivery, coordinating across Product, Operations, and Engineering. You will drive planning, releases, and quality, guiding teams with servant leadership to deliver value and maintain performance.

The role emphasizes Agile practices, cross-functional collaboration, and leveraging AI for planning and risk management, with ongoing updates to leadership and stakeholders.

Qualifications

• Prior experience as a Scrum Master or Delivery Manager.
• Strong understanding of software development lifecycles.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Champion Agile/Scrum practices to drive high-performance delivery.
• Foster self-organization, continuous improvement, and psychological safety.
• Proactively identify and remove impediments.
• Facilitate discussions, decision-making, and conflict resolution.
• Enhance transparency and stakeholder engagement.
• Support teams in refining and maintaining product backlogs.
• Lead with a servant leadership mindset.
• Collaborate with Operations to track defects and ensure SLAs are met.
• Leverage AI tools to optimize planning, risk management, and delivery.
• Promote AI-driven automation and insights.
• Integrate emerging technologies into delivery processes.

Skills

Agile/Scrum

Leadership

Communication

Self-organization

Stakeholder updates

Education

Bachelor’s degree or equivalent experience

Tools

Jira

JSM

Confluence

Job description

About This Position

Job Description Summary

As a Delivery Manager, you’ll be the driving force behind the successful delivery of modern technology initiatives—owning the full lifecycle from planning through launch. You’ll collaborate closely with teams across Product, Operations, and Application Engineering to shape objectives, orchestrate seamless releases, and ensure every deliverable meets the highest standards of quality. In this role, you’ll keep complex initiatives moving with clarity and confidence, aligning resources, removing obstacles, and providing transparent, meaningful updates to stakeholders and senior leadership. If you thrive at the intersection of people, process, and technology, this is a place where your leadership truly moves the business forward.

What You'll Do

• Champion Agile/Scrum practices and values to drive high-performance delivery across Application Engineering efforts.
• Foster a culture of self-organization, continuous improvement, and psychological safety.
• Proactively identify and remove impediments.
• Facilitate productive discussions, decision-making, and conflict resolution.
• Enhance transparency and stakeholder engagement.
• Support teams in refining and maintaining product backlogs.
• Lead with a servant leadership mindset.
• Collaborate with Operations to track defects and ensure SLAs are met.
• Leverage AI tools and analytics to optimize planning, risk management, and delivery.
• Promote AI-driven automation and insights.
• Integrate emerging technologies into delivery processes.
• Embrace additional duties as assigned.

What You'll Need

• Prior experience as a Scrum Master or Delivery Manager.
• Strong understanding of software development lifecycles.
• Strategic thinker with excellent communication skills.
• Demonstrated leadership in facilitation, conflict resolution, and transparency.
• Bachelor’s degree or equivalent experience.
• Willingness to travel periodically.

Skills & Competencies

• Expertise in Agile/Scrum methodologies.
• Proficiency with modern project management tools, including Jira, JSM and Confluence

About Waystar

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Technology/Engineering

Job Type: Full time

Req ID: R3357