Delivery Head

Good co India; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Good co India is seeking an experienced Delivery Manager to lead end-to-end delivery across multiple projects and client engagements. You will define delivery strategies, governance, and performance objectives aligned with business goals, while coordinating cross-functional teams including engineering, QA, DevOps, BAs, and PMs.

You will ensure on-time, on-budget delivery, build strong client relationships, and drive continuous improvement across processes, governance, and operational standards.

Qualifications

• 5–10 years of IT delivery, project management, program management, or technology operations.
• Proven ability to manage multiple projects and client engagements.
• Strong understanding of SDLC, Agile, Scrum, Waterfall, and hybrid delivery.
• Experience managing budgets, resources, timelines, and SLAs.
• Skilled in client relationship management and escalation handling.

Responsibilities

• Lead end-to-end delivery of multiple projects and client engagements.
• Define delivery strategies, governance, and performance objectives.
• Coordinate cross-functional teams including engineering, QA, DevOps, and PMs.
• Ensure delivery within timelines, budgets, scope, and quality.
• Build strong client relationships with stakeholders and executives.
• Monitor KPIs, SLAs, milestones, and customer satisfaction.

Skills

Leadership

Stakeholder mgmt

Cross-functional teams

SDLC knowledge

Education

Bachelor's or Master's in CS/IT/Engineering/Business

PM certifications (PMP / PRINCE2 / ITIL / CSM / PMI-ACP / SAFe)

Tools

Jira

Confluence

Microsoft Project

ServiceNow

Job description

Role & responsibilities

• Lead and oversee end-to-end delivery of multiple projects, programs, and client engagements, ensuring timely and successful execution.
• Define delivery strategies, operational plans, governance frameworks, and performance objectives aligned with organizational goals.
• Manage and coordinate cross-functional teams, including engineering, development, QA, DevOps, business analysts, and project managers.
• Ensure projects are delivered within agreed timelines, budgets, scope, and quality standards.
• Build and maintain strong relationships with clients, key stakeholders, and senior management.
• Monitor delivery performance through KPIs, SLAs, project milestones, customer satisfaction, and operational metrics.
• Drive resource planning, workforce allocation, capacity management, and utilization optimization.
• Manage project budgets, financial forecasting, delivery costs, and profitability.
• Identify delivery risks, resolve operational challenges, handle escalations, and implement corrective actions.
• Establish and improve delivery processes, project governance, quality standards, and operational best practices.
• Oversee Agile, Scrum, Waterfall, and hybrid project management methodologies.
• Collaborate with sales, business development, and account management teams to support client requirements and business growth.
• Drive digital transformation, process automation, and technology adoption to improve delivery efficiency.
• Lead, mentor, and develop project managers, delivery managers, and team leads.
• Prepare and present delivery reports, performance dashboards, project updates, and strategic recommendations to executive leadership.
• Ensure compliance with organizational policies, contractual obligations, security requirements, and industry standards.

Preferred candidate profile

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.
• 5 to 10 years of professional experience in IT delivery, project management, program management, or technology operations.
• Previous experience as a Project Manager, Program Manager, Delivery Manager, or Senior Project Lead.
• Proven ability to manage multiple projects, cross-functional teams, and client engagements simultaneously.
• Strong understanding of SDLC, Agile, Scrum, Waterfall, and project delivery frameworks.
• Experience managing project budgets, resource allocation, delivery timelines, SLAs, and operational KPIs.
• Demonstrated expertise in client relationship management, stakeholder communication, and escalation handling.
• Strong understanding of IT services, software development processes, cloud technologies, and enterprise technology solutions.
• Experience implementing process improvements, delivery governance, quality assurance, and operational efficiency initiatives.
• Ability to manage delivery risks, resolve complex issues, and ensure consistent customer satisfaction.
• Proficiency in project management and collaboration tools such as Jira, Confluence, Microsoft Project, and ServiceNow.
• Professional certifications such as PMP, PRINCE2, ITIL, CSM, PMI-ACP, or SAFe are preferred.
• Strong leadership, strategic planning, negotiation, communication, and decision-making skills.
• Ability to work with senior leadership, manage competing priorities, and align delivery outcomes with business objectives.
• Demonstrated ability to build high-performing teams and drive accountability, collaboration, and continuous improvement.