Delivery Experience PM: AI‑Powered Customer Journeys

Uber; United States; On-site; USD 190,000 - 211,000; Full time

Benefits offered by this job

Bonus program

Equity award

401(k) plan

Benefits

Job summary

Uber Eats is seeking a Product Manager for Delivery Experience to own the post-order customer journey. You will define the vision and roadmap, partner with Design, Engineering, Data Science, and Research, and bring bold ideas from concept to launch to make waiting transparent and trustworthy.

The role focuses on AI-powered experiences, real-time updates, and cross‑functional leadership to improve engagement and customer satisfaction across delivery moments.

Qualifications

• 7+ years of product management experience in consumer technology, marketplace, logistics, fulfillment, or similar complex products.
• Bachelor's degree or equivalent.
• Experience defining product strategy and driving execution across cross‑functional teams.
• Strong analytical skills including metric design, experimentation, funnel analysis, and root‑cause diagnosis.
• Proven ability to turn ambiguous, multi‑sided problems into clear product priorities and roadmaps.
• Experience working with Engineering, Data Science, Design, Operations, and business stakeholders.
• Strong written and verbal communication skills to influence senior leaders and align teams around a strategy.
• Track record of shipping products or systems that improved customer experience, reliability, quality, or operational performance.

Responsibilities

• Define the vision, strategy, and roadmap for Uber Eats’ post‑order experiences.
• Reimagine how customers experience the moments after checkout to build confidence and reduce uncertainty.
• Invent new ways to keep customers informed and in control during delivery.
• Shape the future of delivery through AI-powered and real‑time experiences.
• Bring ideas from concept through launch with Design, Engineering, Data Science, and Research.
• Use customer insights, experiments, and product intuition to continuously improve engagement.

Skills

Product management

Cross-functional leadership

Analytics

Strategy definition

Execution

Stakeholder management

Communication

Education

Bachelor's degree

Job description

Uber Eats is seeking a Product Manager for Delivery Experience to own the post-order customer journey. You will define the vision and roadmap, partner with Design, Engineering, Data Science, and Research, and bring bold ideas from concept to launch to make waiting transparent and trustworthy.

The role focuses on AI-powered experiences, real-time updates, and cross‑functional leadership to improve engagement and customer satisfaction across delivery moments.