Delivery Driver Trainer

Caffey Distributing Company & Carolina Premium Beverage; Greensboro (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Caffey Distributing Company & Carolina Premium Beverage in Greensboro, NC is seeking a Delivery Trainer to lead onboarding for new delivery drivers and trainees. You will ensure each team member has the knowledge, skills, and behaviors needed to safely and reliably complete routes.

The role coaches on safety, procedures, and equipment, coordinates with Delivery Supervisors, and helps develop standard operating procedures.

Qualifications

• Basic training in office or operations
• Knowledge of basic office software
• Over 1 year up to and including 3 years of experience
• CDL-A License and ABC Beer permit required

Responsibilities

• Represent the company professionally and provide excellent customer service.
• Assist Delivery Manager and Supervisors in promoting safe work practices.
• Train new delivery drivers and trainees according to onboarding schedule.
• Develop and refine standard operating procedures for delivery operations.
• Ensure familiarity with routes and delivery equipment to support coverage and efficiency.

Skills

Problem solving

Technical skills

Interpersonal

Oral communication

Teamwork

Business acumen

Organizational skills

Judgement

Motivation

Professionalism

Safety awareness

Education

Basic office/ops training

Trade training equivalent

Tools

CDL-A License

ABC Beer permit

Job description

Job Details: Job Location: Caffey Legal Address - Greensboro, NC 27409, Position Type: Full Time, Salary Range: $55,477.55 - $75,057.87 Salary, SUMMARY

The primary purpose of the Delivery Trainer is to be the primary trainer for newly hired delivery drivers and trainees. The Delivery Trainer will ensure all team members are equipped with the knowledge, skills, and behaviors needed to safely and effectively execute their routes. The Delivery Trainer is expected to promote and exemplify a safe, professional, and service-oriented work environment at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represent the company in a professional manner and provide excellent customer service.
• Assist Delivery Manager and Delivery Supervisors in promotion of safe work practices to include frequent behavior-based safety observations.
• Confer with Delivery Supervisors to resolve customer problems, opportunities, competitive activity in your market, and potential overage situations.
• Primary responsibility, under supervision of Delivery Supervisor, for training new delivery drivers and trainees.
• Training should follow the Onboarding Schedule for each position within the department
• Conducts refresher training for delivery drivers upon request or due to performance issues.
• Participate in the development or improvement of standard operating procedures.
• Develops high level of proficiency in all delivery processes and procedures.
• Be a subject matter expert on all delivery processes and equipment `
• Assist with all other delivery training duties as needed to ensure completion and compliance.
• Is familiar with routes in all areas and departments to ensure flexibility and route coverage.
• Is familiar with all types of delivery equipment, including, but not limited to pallet jacks, dock and dock-leveler, hand trucks, trucks and trailers.
• Maintain a friendly, working relationship with the Manager on each account on each route in assigned area.
• Listen to and resolve service complaints.
• Prepare invoice, collect payment from customers and record transactions on customer receipt.
• Check in product with Store Manager, following store policy.
• Restock displays, coolers, and cold box with new product, maintain product rotation in backroom, cooler, and on displays
• Responsible for adhering to Overage Beer Policy.
• Comply with all FMCSR, state, and local laws and regulations.
• Maintain safe driving record and comply with company driving policy.
• Attend all scheduled meetings and company functions as required.
• Adhere to dress code, including safety “non-negotiables,”.
• Obey all Federal, State, and local laws.
• Perform other duties as assigned.

COMPETENCIES REQUIRED

• Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.
• Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.
• Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.
• Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities.
• Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions.
• Motivation – Sets and achieves challenging goals; measures self against standard of excellence.
• Professionalism – Treats others with respect and consideration regardless of their status or position.
• Safety and Security – Observes safety and security procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION

Basic training in an office or operations. Knowledge of basic office software and office technology, or warehouse/delivery technology. First-line production supervisors over semi-skilled operations, and the like. Equivalent to 1-3 practical trades or training. Degree: 2, Points: 30

EXPERIENCE

Over 1 year up to and including 3 years

Degree: 4, Points: 80

MENTAL/VISUAL/AUDITORY DEMAND

Continuous mental and visual attention; usually repetitive work or diversified operations requiring constant alertness or activity.

Degree: 3, Points: 15

WORKING CONDITIONS

Undesirable working conditions. Exposed to noise, dust, heat, oils, fumes, and other elements with one continuously present to the extent of being disagreeable, or with several elements present to the extent of being disagreeable but usually not more than one at a time.

Degree: 4, Points: 20

INITIATIVE AND INGENUITY

Requires the use of judgement to plan, perform, and make decision as to the sequence of setups, operations, and processes within the limitation so recognized or standard methods and procedures.

Degree; 3, Points: 42

PHYSICAL DEMAND

• Continuously lifting or moving average-weight material, or
• Continuously lifting or moving light-weight material in difficult work positions, or
• Frequently lifting or moving heavy-weight material, or
• Frequently lifting or moving average-weight material in difficult work positions, or
• Occasionally lifting or moving heavy-weight material in difficult work positions or in each case expending equivalent effort pulling, pushing, carrying, or shoveling.

Degree: 4, Points: 40

RESPONSIBILITY FOR EQUIPMENT

High – Responsible for the total set-up, adjustment, operation, and/or maintenance of equipment where errors would result in extensive damages and expenses.

Degree: 5, Points: 25

RESONSIBILITY FOR MATERIAL OR PRODUCT

Works with parts/materials where errors usually would be detected and could be reworked without major loss of materials.

Degree: 2, Points: 10

RESPONSIBILITY FOR SAFETY OF OTHERS

Safety of others depends entirely on correct action of employee on job being rated; accidents, should they occur, may result in total disability or death.

Degree: 5, Points: 25

TOTAL POINTS: 287 GRADE: 6

Hazards

Injuries, should they occur, may result in loss of time, due to crushed hand or foot, loss of fingers or toes, eye injuries, chemical burns, etc.

Certifications, Licenses, Registrations

CDL-A License and ABC Beer permit required, as well as a driving record (MVR) within Company Driving Points Policy.

Language skills

Requires the ability to read, write, complete simple forms and understand simple written instructions. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

PHYSICAL DEMANDS

Continuous mental and visual attention; usually repetitive work or diversified operations requiring constant alertness or activity.
Continuously lifting or moving average-weight material, or
Continuously lifting or moving light-weighted material in difficult work positions, or
Frequently moving or lifting heavy-weight material, or
Frequently lifting or moving average-weight material in difficult work positions, or
Occasionally lifting or moving heavy-weight material in difficult work positions, or
In each case expending equivalent effort pulling, pushing, or carrying.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee frequently is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The job entails considerable physical effort consisting of:

Continuously lifting or moving average-weight material, or
Continuously lifting or moving light-weighted material in difficult work positions, or
Frequently moving or lifting heavy-weight material, or
Frequently lifting or moving average-weight material in difficult work positions, or
Occasionally lifting or moving heavy-weight material in difficult work positions, or
In each case expending equivalent effort pulling, pushing, or carrying.

A job description, by its nature, cannot include every aspect of the job. Because of this, any function that would reasonably fall under the responsibility of the Delivery Trainer is assumed and it is expected that the Delivery Trainer will act accordingly. The Delivery Trainer will be expected to perform any other task not included in this job description requested by management.

Qualifications: Minimum Qualifications

• First-line production supervisors over semi-skilled operations, and the like. Equivalent to 1-3 practical trades or training.
• Over 1 year up to and including 3 years
• Internal candidates must have a recommendation from their manager or department head.