Delivery Driver Trainer

Caffey Distributing Company Inc; Greensboro (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Caffey Distributing Company Inc is seeking a Delivery Trainer to lead onboarding and ongoing training for new delivery drivers in Greensboro, NC. The role emphasizes safety, professional conduct, and service excellence across routes and equipment in a fast-paced distribution environment.

The trainer will work under supervision to promote best practices, resolve service issues, and ensure compliance with FMCSR and local regulations.

Qualifications

• First-line production supervisors over semi-skilled operations, and the like.
• Equivalent to 1-3 practical trades or training.
• Over 1 year up to and including 3 years experience.

Responsibilities

• Represent the company professionally and deliver excellent customer service.
• Assist with safety observations and promote safe work practices.
• Train new delivery drivers and trainees according to onboarding schedules.
• Conduct refresher trainings upon request or due to performance issues.
• Develop or improve standard operating procedures.
• Maintain familiarity with routes and equipment for coverage.
• Attend scheduled meetings and company functions.
• Adhere to safety policy and dress code.

Skills

Problem Solving

Technical Skills

Interpersonal

Oral Communication

Teamwork

Business Acumen

Organizational Support

Judgement

Motivation

Professionalism

Safety and Security

Education

Basic office/operations training

Equivalent to 1-3 trades or training

Job description

SUMMARYThe primary purpose of the Delivery Trainer is to be the primary trainer for newly hired delivery drivers and trainees. The Delivery Trainer will ensure all team members are equipped with the knowledge, skills, and behaviors needed to safely and effectively execute their routes. The Delivery Trainer is expected to promote and exemplify a safe, professional, and service-oriented work environment at all times.ESSENTIAL DUTIES AND RESPONSIBILITIES:Represent the company in a professional manner and provide excellent customer service.Assist Delivery Manager and Delivery Supervisors in promotion of safe work practices to include frequent behavior-based safety observations.Confer with Delivery Supervisors to resolve customer problems, opportunities, competitive activity in your market, and potential overage situations.Primary responsibility, under supervision of Delivery Supervisor, for training new delivery drivers and trainees.Training should follow the Onboarding Schedule for each position within the departmentConducts refresher training for delivery drivers upon request or due to performance issues.Participate in the development or improvement of standard operating procedures.Develops high level of proficiency in all delivery processes and procedures.Be a subject matter expert on all delivery processes and equipment `Assist with all other delivery training duties as needed to ensure completion and compliance.Is familiar with routes in all areas and departments to ensure flexibility and route coverage.Is familiar with all types of delivery equipment, including, but not limited to pallet jacks, dock and dock-leveler, hand trucks, trucks and trailers.Maintain a friendly, working relationship with the Manager on each account on all routes in assigned area.Listen to and resolve service complaints.Prepare invoice, collect payment from customers and record transactions on customer receipt.Check in product with Store Manager, following store policy.Restock displays, coolers, and cold box with new product, maintain product rotation in backroom, cooler, and on displaysResponsible for adhering to Overage Beer Policy.Comply with all FMCSR, state, and local laws and regulations.Maintain safe driving record and comply with company driving policy.Attend all scheduled meetings and company functions as required.Adhere to dress code, including safety “non-negotiables,”.Obey all Federal, State, and local laws.Perform other duties as assigned.COMPETENCIES REQUIREDProblem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new thingsOral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities.Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions.Motivation – Sets and achieves challenging goals; measures self against standard of excellence.Professionalism – Treats others with respect and consideration regardless of their status or position.Safety and Security – Observes safety and security procedures.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.EDUCATIONBasic training in an office or operations. Knowledge of basic office software and office technology, or warehouse/delivery technology. First-line production supervisors over semi-skilled operations, and the like. Equivalent to 1-3 practical trades or training.Degree: 2, Points: 30EXPERIENCEOver 1 year up to and including 3 yearsDegree: 4, Points: 80MENTAL/VISUAL/AUDITORY DEMANDContinuous mental and visual attention; usually repetitive work or diversified operations requiring constant alertness or activity.Degree: 3, Points: 15WORKING CONDITIONSUndesirable working conditions. Exposed to noise, dust, heat, oils, fumes, and other elements with one continuously present to the extent of being disagreeable, or with several elements present to the extent of being disagreeable but usually not more than one at a time.Degree: 4, Points: 20INITIATIVE AND INGENUITYRequires the use of judgement to plan, perform, and make decision as to the sequence of setups, operations, and processes within the limitation so recognized or standard methods and procedures.Degree; 3, Points: 42PHYSICAL DEMANDConsiderable physical effort consisting of*Continuously lifting or moving average-weight material, orContinuously lifting or moving light-weight material in difficult work positions, orFrequently lifting or moving heavy-weight material, orFrequently lifting or moving average-weight material in difficult work positions, orOccasionally lifting or moving heavy-weight material in difficult work positions or in each case expending equivalent effort pulling, pushing, carrying, or shoveling.Degree: 4, Points: 40RESPONSIBILITY FOR EQUIPMENTHigh – Responsible for the total set-up, adjustment, operation, and/or maintenance of equipment where errors would result in extensive damages and expenses.Degree: 5, Points: 25RESONSIBILITY FOR MATERIAL OR PRODUCTWorks with parts/materials where errors usually would be detected and could be reworked without major loss of materials.Degree: 2, Points: 10RESPONSIBILITY FOR SAFETY OF OTHERSSafety of others depends entirely on correct action of employee on job being rated; accidents, should they occur, may result in total disability or death.Degree: 5, Points: 25TOTAL POINTS: 287 GRADE: 6HAZARDSInjuries, should they occur, may result in loss of time, due to crushed hand or foot, loss of fingers or toes, eye injuries, chemical burns, etc.CERTIFICATIONS, LICENSES, REGISTRATIONSCDL-A License and ABC Beer permit required, as well as a driving record (MVR) within Company Driving Points Policy.LANGUAGE SKILLSRequires the ability to read, write, complete simple forms and understand simple written instructions. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee frequently is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The job entails considerable physical effort consisting of:Continuously lifting or moving average-weight material, orContinuously lifting or moving light-weighted material in difficult work positions, orFrequently moving or lifting heavy-weight material, orFrequently lifting or moving average-weight material in difficult work positions, orOccasionally lifting or moving heavy-weight material in difficult work positions, orIn each case expending equivalent effort pulling, pushing, or carrying.A job description, by its nature, cannot include every aspect of the job. Because of this, any function that would reasonably fall under the responsibility of the Delivery Trainer is assumed and it is expected that the Delivery Trainer will act accordingly. The Delivery Trainer will be expected to perform any other task not included in this job description requested by management.Minimum QualificationsA candidate who does not meet the following minimum qualification will not be considered for this position.First-line production supervisors over semi-skilled operations, and the like. Equivalent to 1-3 practical trades or training.Over 1 year up to and including 3 yearsInternal candidates must have a recommendation from their manager or department head.