Delivery Driver

United Carolina Beverages & Caffey Distributing Company; Hickory (NC); On-site; USD 20,664 - 30,307; Full time

Job summary

United Carolina Beverages & Caffey Distributing Company is seeking a Delivery Driver based in Hickory, NC. The role focuses on delivering, merchandising, and servicing accounts on the assigned route while maintaining product quality and safety standards.

The position emphasizes professional customer service, safe work practices, and accurate handling of invoices and payments, with routine restocking and compliance with company policies.

Qualifications

• Basic training in office or operations is required.
• Knowledge of basic office software and technology preferred.
• Equivalent to 1-3 practical trades or training.

Responsibilities

• Deliver and merchandise products to customer accounts on assigned route.
• Provide professional customer service and represent the company.
• Prepare invoices, collect payments, and record transactions.
• Check in products with Store Manager and follow store policy.
• Restock displays, coolers, and cold boxes per rotation standards.
• Maintain safe driving record and comply with company policies.

Skills

Customer service

Oral Communication

Problem solving

Safety awareness

Education

Basic training in office or operations

Knowledge of basic office software

Job description

Job DetailsJob Location: Hickory - Hickory, NC 28601

SUMMARY

The primary purpose of the Delivery Driver is to deliver, merchandise, and service accounts in the assigned route, while maintaining the quality of our products and promoting a safe work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represent company in a professional manner and provide excellent customer service.
• Assist in promotion of safe work practices to include frequent behavior-based safety observations.
• Is familiar with and certified to use all types of delivery equipment, pallet jacks, docks and dock-levelers, trucks and trailers per company and OSHA standards.
• Maintain a friendly, working relationship with all account personnel.
• Communicate effectively to resolve customer problems, opportunities, and competitive activity in your market.
• Prepare invoice, collect payment from customers and record transactions on customer receipt.
• Check in product with Store Manager, following store policy.
• Restock displays, coolers, and cold box following company rotation standards.
• Maintain clean and safe working equipment and complete the FMCSR approved inspection report daily.
• Transport product and merchandise between company locations and from suppliers as needed or assigned.
• Maintain safe driving record and comply with company driving policy.
• Attend all scheduled meetings and company functions as required.
• Adhere to dress code, including safety non-negotiables, and be properly groomed at all times.
• Obey all federal, state, and local laws.
• Perform other duties as assigned.

COMPETENCIES REQUIRED

• Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.
• Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.
• Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.
• Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities.
• Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions.
• Motivation – Sets and achieves challenging goals; measures self against standard of excellence.
• Professionalism – Treats others with respect and consideration regardless of their status or position.
• Safety and Security – Observes safety and security procedures.

MENTAL/VISUAL/AUDITORY DEMAND

Continuous mental and visual attention; usually repetitive work or diversified operations requiring constant alertness or activity.

Degree: 3, Points: 15

WORKING CONDITIONS

Undesirable working conditions. Exposed to noise, dust, heat, oils, fumes, and other elements with one continuously present to the extent of being disagreeable, or with several elements present to the extent of being disagreeable but usually not more than one at a time.

Degree: 4, Points: 20

INITIATIVE AND INGENUITY

Requires the use of some judgment to use acquired job knowledge to comply with instructions and standard procedures, methods or practices involving the making of minor decisions.

Degree: 2, Points: 28

PHYSICAL DEMAND

Considerable physical effort consisting of*

• Continuously lifting or moving average-weight material, or
• Continuously lifting or moving light-weight material in difficult work positions, or
• Frequently lifting or moving heavy-weight material, or
• Frequently lifting or moving average-weight material in difficult work positions, or
• Occasionally lifting or moving heavy-weight material in difficult work positions or in each case expending equivalent effort pulling, pushing, carrying, or shoveling.

Degree: 4, Points: 40

RESPONSIBILITY FOR EQUIPMENT

High – Responsible for the total set‑up, adjustment, operation, and/or maintenance of equipment where errors would result in extensive damages and expenses.

Degree: 5, Points: 25

RESONSIBILITY FOR MATERIAL OR PRODUCT

Works with materials or product where errors usually would be detected and could be reworked without major loss of materials.

Degree: 2, Points: 10

RESPONSIBILITY FOR SAFETY OF OTHERS

Safety of others depends entirely on correct action of employee on job being rated; accidents, should they occur, may result in total disability or death.

Degree: 5, Points: 25

TOTAL POINTS: 253 GRADE: 5

HAZARDS

Injuries, should they occur, may result in loss of time, due to crushed hand or foot, loss of fingers or toes, eye injuries, chemical burns, etc.

CERTIFICATIONS, LICENSES, REGISTRATIONS

CDL-A License and ABC Beer permit required, as well as a driving record (MVR) within Company Driving Points Policy.

LANGUAGE SKILLS

Requires the ability to read, write, complete simple forms and understand simple written instructions. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee frequently is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The job entails light physical effort consisting of:

• Continuously lifting or moving light-weight material, or
• Continuously lifting or moving negligible weight or material in difficult work positions, or
• Frequently moving or lifting light-weight material, or
• Frequently lifting or moving very light-weight material in difficult work positions, or
• Occasionally lifting or moving average-weight material in difficult work positions, or
• Rarely lifting or moving heavy-weight material in difficult work positions, or
• In each case expending equivalent effort pulling, pushing, or carrying.

A job description, by its nature, cannot include every aspect of the job. Because of this, any function that would reasonably fall under the responsibility of the Delivery Driver is assumed and it is expected that the Delivery Driver will act accordingly. The Delivery Driver will be expected to perform any other task not included in this job description requested by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Basic training in an office or operations. Knowledge of basic office software and office technology, or warehouse/delivery technology. First-line production supervisors over semiskilled operations, and the like. Equivalent to 1-3 practical trades or training

Degree: 2, Points: 30

EXPERIENCE

Over 6 months up to and including 12 months

Degree: 3, Points: 60

Minimum Qualifications

• ____ Equivalent to 1-3 practical trades or training
• ____ Over 6 months up to and including 12 months
• ____ Internal candidates must have a recommendation from their manager or department head.