Delivery Driver - PT SoCo

Sparc Sf; Santa Rosa (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated delivery personnel to provide outstanding service in a fast-paced environment. This role involves ensuring safe and efficient travel while delivering products and maintaining high customer service standards. Candidates should possess strong interpersonal skills and a commitment to confidentiality and safety. Join a dynamic team where your contributions will make a real difference in the community, and enjoy a range of benefits designed to support your well-being and professional growth.

Benefits

Voluntary Life Insurance

Employer-paid Life and LTD

Hospital/Accident/Critical Illness Indemnity

Commuter FSA

401(k) Retirement

Pet Insurance

Employer-paid Employee Assistance Plan

Employee discount

Free snacks at all SPARC locations

Tip pool distribution

Qualifications

• Ability to provide exceptional customer service by phone, text, and in person.
• Strong math skills for cash handling and using apps.

Responsibilities

• Process and deliver customer orders using a web-based application.
• Ensure member concerns are addressed promptly and efficiently.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Cash Handling

Communication

Education

High School Diploma or GED

Tools

Point of Sale (POS) System

Job description

Santa Rosa, United States | Posted on 04/28/2025

GENERAL SUMMARY OF DUTIES: Responsible for ensuring eachmember receives outstanding service by providing a professional,positive and friendly delivery experience. Maintain safe andefficient travel throughout the area, complete accurate cash andinventory handling practices, and always provide the highest level ofcustomer service. Understand and embrace the mission of SPARC,affiliate organization(s), and their role in the industry and localand greater communities.

SUPERVISION RECEIVED: Reports to Dispensary Managerand Dispensary Supervisors

SUPERVISION EXERCISED: None

EXAMPLE OF DUTIES: (This list may not include all of theduties assigned.)

• Process and deliver customerorders using web-basedapplication.
  
• Receive cashpayments and make accurate change.
  
• Provide exceptional customer service by phone, text,and in person during deliveries.
  
• Develop and maintain rapport with members, customers,and staff.
  
• Ensure memberconcerns and/or questions are solved and answeredpromptly and efficiently and communicate member requestsand/or issues to a Dispensary Supervisor.
  
• Ensure strict controls to protect organizationassets at the direction of management.
  
• Obey all traffic laws and operate vehicles in asafe and legal manner.
  
• Complete Daily pre-shift Safety Checklists onvehicle.
  
• Maintain a positive workenvironment conducive to trust and respect.
  
• Maintain strictest confidentiality in compliance withHIPAA guidelines.
  
• During “downtime” between deliveries, assist Dispensary staff withinventory, organizing back stock, cleaning, updating websitesand online menus and other tasks as assigned.
  

Requirements

Knowledge, Skills and Abilities

• Available to work varied hours/days,including nights, weekends, holidays, and/orevents.
  
• Ability to adhere to thehighest customer service standards always.
  
• Ability to communicate clearly, honestly, andeffectively with customers and staff in allsituations.
  
• Personal knowledge ofthe effects of cannabis on self and others.
  
• Strong problem solving, customer service andinterpersonal skills.
  
• Abilityto dispense cannabis products accurately andefficiently.
  
• Strong math skills foruse of apps, Point of Sale (POS) system and cashhandling.
  
• Ability to maintain highstandards in a fast-paced, constantly evolvingenvironment.
  
• Must possess a highdegree of personal ownership and accountability.
  
• Must have a high level of organization, patience, andflexibility.
  
• Ability to adapt to achanging industry and growing organization.
  
• Maintain a valid driver’s license for at least 2years, valid car insurance showing that you're coveredto use your vehicle for work and car registration at alltimes.
  
• Must have a reliable vehicleno more than 15 years old and a clean driving history,specifically, no more than one moving violation or at-faultnon major accident in the last year and no more than 2 inthe last three years, and no major violations in the last 5years.
  
• This is aNON-MEDICATING/NON-CANNABIS CONSUMPTION position. At no timeduring any shift may a driver be under the influence ofcannabis or any other controlled substance. That means cannabismay not be used before starting, during worked hours, or duringany breaks or meal periods.
  
• Failure to comply may result in serious legal, financial,and professional consequences.
  

EDUCATION/EXPERIENCE: High school diploma or generaleducation degree (GED); or one to three months related experienceand/or training; or equivalent combination of education andexperience. Retail, cash handling and customer service experiencepreferred. Must be 21 years old and submit to a background check.

TYPICAL PHYSICAL DEMANDS: Work may require prolongedsitting/standing, some bending, stooping and stretching. Requireseye-hand coordination and manual dexterity sufficient to operate amotor vehicle and basic office equipment. Requires normal range ofhearing. Requires healthy vision (aided or unaided) sufficient forsafe driving with the ability to see color and adjust focus.

TYPICAL WORKING CONDITIONS: Work is performed in abusy Dispensary, in a motor vehicle and in public or at the homes ofdelivery customers. The work environment may be very loud, fluctuatingbetween extreme cold and hot temperatures. Involves frequent contactwith staff and the public. Work may be stressful at times and mayinclude dealing with difficult members and/or law enforcement.Available to work varied hours/days, including nights, weekends,holidays, and/or events.

CERTIFICATES/LICENSES: None.

BENEFITS ANDPERKS:

• VoluntaryLife Insurance
  
• Employerpaid Life and LTD
  
• Hospital/Accident/CriticalIllness Indemnity
  
• CommuterFSA
  
• 401(k)Retirement
  
• PetInsurance
  
• Employerpaid Employee AssistancePlan
  
• Employeediscount
  
• Freesnacks at all SPARC locations
  
• Tippool distribution
  
• Salesbonus incentives
  
• 2 Paidpersonal days - Birthday and Anniversary