Delivery Driver and Technician - Medical Equipment

Circle of Life Hospice; Springdale (AR); On-site; USD 30,000 - 45,000; Full time

Job summary

Circle of Life Hospice is seeking a compassionate Durable Medical Equipment delivery driver to service a territory. The role involves preparing delivery trucks, maintaining communication with the scheduling team, and demonstrating empathy in patient interactions. Candidates should have experience in customer service and a technical aptitude for patient care equipment.

Qualifications

• 3-5 years of experience in customer service and driving trucks preferred.
• Ability to read and speak English for communication and report preparation.
• Experience in a healthcare environment preferred.

Responsibilities

• Prepare DME truck for delivery and conduct daily assessments.
• Maintain communication with scheduling team regarding orders and deliveries.
• Demonstrate compassion and patience when interacting with patients.

Skills

Customer service

Technical aptitude

Communication

Manual dexterity

Job description

Circle of Life is looking for a compassionate and customer service-focused Durable Medical Equipment delivery driver. This person will operate a company vehicle and service a territory. This position offers a rotating schedule and will assist others with on-call coverage.

Requirements:

• 3-5 years of prior experience in customer service, service delivery, and driving trucks is preferred.
• Good hearing, vision, and the ability to distinguish between colors.
• Ability to read and speak English well enough to read road signs, prepare reports, and communicate with the public.
• Knowledge of patient care equipment functions, including routine maintenance.
• Technical and mechanical aptitude, the ability to use shop mathematics, and manual dexterity.
• Must get along well with people, speak well, and have self-confidence, initiative, tact, and a neat appearance.
• A responsible, self-motivated individual able to work well with little or no supervision.
• Experience in a healthcare environment is preferred.
• Ability to cope with human suffering, emergencies, and other stresses.

Responsibilities:

1. Prepare the DME truck daily for delivery by pulling stock from warehouse inventory and loading equipment in the designated compartments of the van and cargo trailer.
2. Participate with supervisor/manager to conduct a daily assessment and verification (Pre-Trip Inspection) of the DME truck, equipment, and supplies, and confirm basic safety operations.
3. Review basic equipment operation and instruct patients and/or caregivers on proper use and care.
4. Maintain continuous communication with the scheduling team regarding order changes, issues, route positions, stock availability, and delivery/pick-up confirmations.
5. Respond to emergency calls and new patient orders during regular and on-call hours.
6. Unload and check-in returned equipment, placing dirty equipment in the designated area for cleaning.
7. Maintain current patient equipment logs.
8. Clean, disinfect, inspect, test, and repair medical equipment.
9. Stock delivery trucks to ensure readiness for the next delivery.
10. Assist the warehouse by receiving and confirming new equipment, including barcoding and scanning following SOPs.
11. Support the Maintenance Department with various tasks to maintain Circle of Life buildings, including skilled and unskilled tasks.
12. Participate in staff meetings, training, and continuing education to stay updated on equipment, procedures, and processes.
13. Demonstrate compassion, empathy, and patience when interacting with patients, families, co-workers, and the public.
14. Represent Circle of Life positively in the community.
15. Show flexibility, versatility, and a positive attitude when taking on additional duties.
16. Perform other duties as assigned.