DELIVERY DRIVER

SpartanNash Company; Madison (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company that values its associates and prioritizes customer satisfaction. As a delivery associate, you'll play a crucial role in providing excellent service by delivering pre-ordered items to customers while maintaining a clean vehicle and addressing inquiries. This position offers a unique opportunity to contribute to a People First culture, ensuring that every delivery meets high standards of quality and customer care. If you're ready to make a difference in the community and thrive in a dynamic environment, this role is perfect for you.

Qualifications

• High school diploma or equivalent required.
• Previous grocery or delivery experience preferred.

Responsibilities

• Deliver pre-ordered items to residential and business customers.
• Maintain clean delivery vehicle and file service complaints.
• Informs customers of new products and services.

Skills

Customer Service

Delivery Experience

Communication Skills

Education

High School Graduate or GED

Job description

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, I can't live without them.

Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!

Location :

Job Description : Position Summary :

Provides excellent customer service by utilizing a delivery vehicle to deliver pre-ordered items to residential and business customers. Receives in-store customer order and records specific delivery instructions. Provides added value by informing regular customers of new products and services and address customer questions and concerns. This position requires working weekends and holidays based on department staffing requirements.

Here's what you'll do :

• Delivers pre-ordered items to residential and business customers
• Loads delivery vehicle with customer orders
• Receives and writes customer order with delivery instructions
• Navigates adverse terrain including multi-story buildings, private homes and other delivery sites while carrying product
• Collects customer payment and record all sales and delivery transactions
• Ensures customer signature on delivery receipts
• Informs customers of new products and services
• Picks up empty containers and rejected or returned merchandise
• Maintains clean delivery vehicle at all times
• Files and resolves service complaints
• Demonstrates excellent customer service standards
• Works toward continuous quality improvement
• Upholds company culture, customer service, and performance expectations
• Upholds, supports and promotes all company policies and procedures
• Follow all PPE and Safety Guidelines
• Follow all Food Safety and Cleaning Expectations
• Follow Guest Experience Guidelines
• May be assigned tasks in other departments based on customer experience need
• Additional responsibilities may be assigned as needed

Here's what you'll need :

• High school graduate or equivalent (GED)
• Must possess a valid driver's license
• 6 months previous grocery or delivery experience preferred
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other Associates of the organization

Physical Requirements :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and / or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

RETAIL1

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.

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