Delivery Coach Campaign Tech

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 75,000 - 95,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is looking for a skilled project manager to support cross-channel marketing projects across their brands. The ideal candidate will have a Bachelor's degree in a relevant field and over 3 years of experience in project management or agile coaching.

The position involves leading projects, developing plans using JIRA, and facilitating communication among teams. Strong communication skills and experience with project management tools are essential.

Qualifications

• 3+ years experience in project management, agile coaching, or delivery leadership roles.
• Proven experience in successfully managing and deploying initiatives.

Responsibilities

• Support cross‑channel marketing projects and campaign strategies.
• Lead defining project scope and objectives.
• Develop detailed project plans and manage project performance using JIRA.
• Facilitate communication among MarTech stakeholders.
• Support prioritization and identify project dependencies.

Skills

Project management

Agile coaching

Excellent communication skills

JIRA

Tableau

Microsoft Suite

Education

Bachelor’s Degree in Business Administration, Project Management, Information Technology, or a related field

PMP (Project Management Professional)

CSM (Certified Scrum Master)

Tools

LucidChart

JIRA

Tableau

Job description

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

Responsibilities

• Support cross‑channel marketing projects and campaign strategies for the global marketing organization for all three brands in collaboration with brand marketing teams, marketing analytics, and all technical teams.
• Lead defining project scope and objectives in collaboration with all relevant stakeholders.
• Develop detailed project plans to monitor and track progress and manage project and monitor progress performance using project management tools such as Jira.
• Facilitate communication among relevant MarTech/Campaign Tech stakeholders to support execution.
• Coordinate with stakeholders to get sign‑off on business requirements and support the validation of marketing campaign process enhancements in test and production environments.
• Support the Marketing Database, Operations, and Analytics teams in validating brand‑specific data and business logic required for in‑scope projects.
• Plan and facilitate sprint planning meetings.
• Prepare project and task reporting and conduct status meetings with Marketing Technology/Campaign Tech stakeholders and leadership.
• Provide guidance and coaching on agile leading practices to team members.
• Serve as the main point of contact for the organization and maintenance of documentation related to NCLH marketing campaigns, tools, and processes.
• Support prioritization and dependency identification related to in‑scope projects.
• Contribute to the continuous improvement of processes and identify opportunities for optimization.
• Perform other job‑related functions as assigned.

Education

• Bachelor’s Degree in Business Administration, Project Management, Information Technology, or a related field. Certifications such as PMP (Project Management Professional), CSM (Certified Scrum Master) or similar preferred.

Experience

• 3+ years experience in project management, agile coaching, or delivery leadership roles.

Knowledge & Skills

• Proven experience in successfully managing and deploying initiatives with the ability to make sound, independent decisions and apply logical judgment to ensure timely project completion and effective issue resolution.
• Demonstrates advanced proficiency in applications such as Microsoft Suite, LucidChart, JIRA, Tableau, and other project management tools.
• Skilled in managing multiple priorities under tight deadlines while setting clear expectations, with excellent written and verbal communication skills.

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.