Delivery Center Manager

RiseMe; West Lebanon (NH); On-site; USD 63,000 - 96,000; Full time

Benefits offered by this job

Health Insurance – Premiums as low as

Dental insurance

Vision Insurance

401(k) plan with company match

Paid time off and holidays

Tuition assistance

Scholarships for employees’ children

Disability insurance

Discounts on products

Growth opportunities

Job summary

RiseMe is seeking a Delivery Center Manager to oversee liquid product routing and dispatch across multiple markets. You will lead dispatchers and routing specialists, drive performance, and coach teams using the Raven system to ensure timely, safe deliveries.

You will work closely with the Region Director, support customer growth, and resolve delivery-related issues while fostering a culture of safety and efficiency.

Qualifications

• Bachelor's degree preferred; a high school diploma or equivalent is required.
• Minimum 3 years of prior management experience.
• Dispatch/logistics experience is strongly preferred; energy products experience is a plus.

Responsibilities

• Leads routing and dispatch for liquid products across multiple markets using Raven dispatch system.
• Manages dispatchers and routing specialists, coaching and evaluating performance.
• Resolves customer issues related to dispatch and delivery of petroleum products.
• Oversees safety, customer growth, and retention goals; conducts team meetings and coaching sessions.
• Collaborates with Credit and other departments on customer issues.

Skills

Communication

Decision making

Delegation

Performance management

Leadership competencies

Education

Bachelors preferred

High school diploma or equivalent

Tools

Raven dispatch system

Microsoft Office

ADDS E3 system

Job description

Join Our Team - Find Your Future!

Annual Salary Range - $63,000-$96,000.

Position Summary:

The Delivery Center Manager reports to the Region Director, and manages the liquid product routing and dispatch function for multiple markets to provide timely and efficient product delivery to enhance customer satisfaction and loyalty. This position oversees several dispatchers and routing specialists providing leadership and support.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

Essential Functions:

• Manages the routing and dispatch function which includes liquid product dispatchers and routing specialists. Utilizing the Raven dispatch system, deliveries are efficiently routed to provide exceptional customer service.
• Holds employees accountable for building customer relationships, adhering to department standards, supporting annual customer growth and retention goals, and safety.
• Resolves customer complaints or problems relating to the dispatch and delivery of petroleum products.
• Runs effective team meetings (Huddles).
• Regularly coaches team members utilizing both team and individual metrics to drive performance.
• Evaluates and discusses performance with employees utilizing the Performance Scorecard.
• Collaborates with the Credit Department relating to customer credit issues.
• Trains and develops direct reports to make certain technology is being utilized in the most effective manner.
• Has extensive knowledge of all forecasting methods and ensures that methods are applied as appropriate for different account types.
• Assists drivers who encounter delivery problems or emergencies.
• Executes administrative tasks in support of the Region Director.

Other Tasks:

Performs other work-related duties as assigned.

Education:

A Bachelors degree in Business Administration or a related field is preferred. A high school diploma or equivalent is required.

Experience:

A minimum of 3 years of previous management experience is required. Previous experience with dispatch/distribution/logistics is strongly preferred. Experience related to energy products is preferred.

Other Attributes Required:

1. Strong communication skills
2. Good judgment and the ability to make timely decisions
3. Strong delegation skills
4. Effective performance management experience
5. Exhibits Dead River Company core leadership competencies including:
   • Business acumen
   • Hiring and staffing
   • Building effective teams
   • Integrity and trust
   • Customer focus
   • Priority setting
   • Drive for results
   • Developing direct reports
   • Managerial courage
   • Strategic agility
   • Dealing with ambiguity

Contacts:

On a daily basis the Delivery Center Manager is in contact with customers, drivers, and other office staff. This position works closely with Delivery Driver Manager, General Manager and the Region Director.

Equipment/Software Used:

Computer and other basic office equipment are utilized. The position routinely uses Microsoft Office, the ADDS E3 system, and the Raven dispatch system.

Decisions Made:

The Delivery Center Manager makes decisions regarding hiring, performance, dispatching issues and whether to make deliveries based on safety issues and weather concerns. Most other decisions are made in consultation with the Market Manager or General Manager. Safety Considerations: Safety considerations relate to the safe delivery of petroleum products. Any accident, spills, overfills, or wrong deliveries are promptly reported and an investigation completed.

Work Environment:

The majority of time is spent in a fast-paced office environment.

Physical Requirements Analysis:

• The position requires frequent standing, walking, and sitting.
• There is frequent use of the hands/arms to reach, feel, handle, or use a computer
• There is frequent communication involving both talking and listening over the telephone or radio and in person

Weight or Force Moved:

The amount of weight normally moved is less than 25 pounds.