Delivery and Service Manager

Nexus; Rockford (IL); On-site; USD 52,000 - 78,000; Full time

Job summary

Nexus, a locally-run energy division, is seeking a motivated route lead to own delivery and service for propane operations. You will plan routes, run deliveries and service calls, and be the first call customers make.

If you have run routes, dispatched, or performed field service in fuel or HVAC, we'll teach you the product. We value work ethic and integrity, and offer ownership and growth opportunities.

Qualifications

• Valid CDL (required).
• Experience in route logistics, delivery, dispatch, or field service.
• Integrity and follow-through in all tasks.
• Ability to talk to customers and make decisions independently.

Responsibilities

• Build delivery/service routes and then drive and work them yourself.
• Be the first point of contact for customers scheduling deliveries and service.
• Solve problems on the fly - trucks, schedules, and customers don't always cooperate.
• Support our sales team by ensuring a great post-sale customer experience.
• Work as a peer alongside our drivers and techs in a lead-from-the-front role.

Skills

CDL license

Route logistics

Delivery experience

Customer communication

Job description

Some jobs ask you to manage a route. This one asks you to drive it, service it, and own it.

We're a respected, locally-run energy division looking for someone who's already good at their job somewhere else — and ready for more ownership, more trust, and a team that matches their standards. You'll plan the routes and service schedules for a piece of our propane operation, then personally run the deliveries and service calls on that schedule. You'll be the first person our customers call, the go-to resource for anything propane-related, and a key partner to our sales team in keeping customers well taken care of after the sale.

No propane experience? No problem — if you've run routes, managed dispatch, or done hands-on field service in fuel, HVAC, or a similar trade, we'll teach you the product. What we won't compromise on is work ethic and integrity.

What you'll do:

• Build delivery/service routes and then drive and work them yourself
• Be the first point of contact for customers scheduling deliveries and service
• Solve problems on the fly - trucks, schedules, and customers don't always cooperate
• Support our sales team by making sure every customer's experience after the sale keeps them a customer
• Work as a peer alongside our drivers and techs - this is a lead-from-the-front role, not a desk job

What you'll need:

• Valid CDL (required)
• Experience in route logistics, delivery, dispatch, or field service
• A reputation for integrity and follow-through, not just results
• Comfort talking to customers and comfort making decisions without waiting to be told

What we offer:

• Competitive wage matched to the level of ownership this role carries
• A tight-knit team and a workplace where a good day’s work still means something
• Real say in how your part of the operation runs, with room to grow