Deliver Americas Partner Management Supervisor, MedTech Supply Chain

Johnson & Johnson MedTech; Raritan (NJ); Hybrid; USD 94,000 - 152,000; Full time

Job summary

Johnson & Johnson MedTech delivers innovative healthcare solutions from its Raritan, NJ location. The Deliver Americas Partner Management Supervisor role focuses on governance of external logistics partners across North America, including 3PLs, carriers, and other providers.

You will drive day-to-day governance, monitor partner performance, and support issue resolution and continuous improvement with Site Operations, Procurement, Quality, and Finance to ensure service, cost, and compliance

Qualifications

• Bachelor's degree required in Supply Chain, Business, Engineering or related field.
• Experience in logistics, operations, or supplier/partner management.
• Experience working with 3PLs or external service providers.
• Understanding of operational KPIs and performance tracking.

Responsibilities

• Support the implementation and governance of the Americas partner framework across sites.
• Track partner performance against KPIs and service expectations.
• Assist in contract reviews, renewals, and performance discussions.
• Identify performance gaps and elevate issues as needed.
• Coordinate with Site Operations, Procurement, Quality, and Finance.

Skills

Analytical Reasoning

Coaching

Communication

Data Reporting

Demand Forecasting

Distribution Management

Procurement Policies

Strategic Supply Chain Management

Problem Solving

Governance

Education

Bachelor's degree in Supply Chain, Business, Engineering, or related field

Job description

Job Sub Function

Deliver Excellence

Job Function

Supply Chain Deliver

Job Sub Function

Deliver Excellence

Job Category

Professional

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description

Johnson & Johnson MedTech - Supply Chain is recruiting for a Deliver Americas Partner Management Supervisor, MedTech Supply Chain, this hybrid Position is located in Raritan, NJ.

About MedTech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Your work will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Overview

The Deliver Americas Partner Management Supervisor supports the execution of the regional governance model for external logistics partners across North America, including 3PLs, carriers, and other logistics providers.

This role focuses on driving consistent operational routines, monitoring partner performance, and supporting issue resolution and continuous improvement activities across the network. The Supervisor works closely with Site Operations, Procurement, Quality, and Finance to ensure that partner performance aligns with service, cost, and compliance expectations.

The role is part of the Americas Regional Operations Platform and supports the Partner Operations capability by ensuring day-to-day governance, performance tracking, and execution discipline.

Key Responsibilities

Partner Governance & Operating Model Support

• Support the implementation of the Americas partner governance framework, including meeting cadence, escalation routines, and performance tracking.
• Ensure consistent application of partner management standards across sites while respecting local requirements.
• Coordinate governance forums (e.g., MBRs/QBRs preparation, action tracking, follow-ups).
• Reinforce clarity of roles and ways of working across Site Operations, Procurement, Quality, and other stakeholders.

Contract Execution & Operational Discipline

• Support translation of contractual commitments into operational routines and performance metrics.
• Track and validate partner performance against contractual KPIs and service expectations.
• Assist in monitoring gainshare/painshare, service credits, and productivity commitments in collaboration with Finance and Procurement.
• Provide operational input and data for contract reviews, renewals, and performance discussions.

Partner Performance Management

• Track partner performance using established KPIs, dashboards, and scorecards.
• Identify performance gaps in service, cost, quality, or compliance and elevate as needed.
• Support the development and follow-up of corrective and preventive action plans.
• Ensure data accuracy and consistency for performance reporting.

Continuous Improvement & Productivity

• Support identification and tracking of productivity and improvement opportunities within partner operations.
• Monitor execution of agreed improvement initiatives (e.g., cost savings, process improvements, service enhancements).
• Partner with Site Operations and Continuous Improvement teams to follow up on execution and results.
• Share best practices and lessons learned across sites.

Partner Transitions & Operational Support

• Support execution of partner onboarding, offboarding, and transitions at site or regional level.
• Help ensure transition plans include operational readiness, training, and risk mitigation.
• Track stabilization activities post-transition and elevate risks or issues.
• Coordinate with cross-functional teams to ensure smooth execution.

Stakeholder Coordination

• Act as a key point of coordination between Site Operations and regional teams for partner-related topics.
• Maintain regular communication with internal stakeholders and support alignment across functions.
• Escalate risks, issues, and performance concerns in a timely and structured manner.
• Build collaborative working relationships with external partners to support day-to-day operations.

Required

Qualifications & Experience

• Bachelor's degree in Supply Chain, Business, Engineering, or related field
• Experience in logistics, operations, or supplier/partner management
• Experience working with 3PLs or external service providers
• Understanding of operational KPIs and performance tracking

Preferred / Plus

• Experience in North America operations
• Experience in regulated industries (medical devices, pharma, healthcare)

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected under federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills

Analytical Reasoning, Coaching, Communication, Data Reporting, Demand Forecasting, Distribution Management, Distribution Resource Planning (DRP), Lean Supply Chain Management, Operational Excellence, Order Management, Organizing, Problem Solving, Process Oriented, Procurement Policies, Quality Assurance (QA), Standard Operating Procedure (SOP), Strategic Supply Chain Management, Supply Chain

Preferred Skills

Analytical Reasoning, Coaching, Communication, Data Reporting, Demand Forecasting, Distribution Management, Distribution Resource Planning (DRP), Lean Supply Chain Management, Operational Excellence, Order Management, Organizing, Problem Solving, Process Oriented, Procurement Policies, Quality Assurance (QA), Standard Operating Procedure (SOP), Strategic Supply Chain Management, Supply Chain

The anticipated base pay range for this position is :

$94,000.00 - $151,800.00

Additional Description For Pay Transparency

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

Benefits

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

• Vacation -120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year
• Holiday pay, including Floating Holidays -13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave - 80 hours in a 52-week rolling period10 days
• Volunteer Leave - 32 hours per calendar year
• Military Spouse Time-Off - 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits