Delinquent Collections Supervisor

City of Greensboro, NC; Greensboro (NC); On-site; USD 50,000 - 90,000; Full time

Job summary

The City of Greensboro, NC is seeking a Delinquent Collections Supervisor to lead the Assessment and Delinquent Account Sections within the Collections Division. You will supervise staff, oversee billing and collections, and manage bankruptcy/foreclosure filings in a fast-paced environment.

This non-exempt role requires strong leadership, knowledge of debt collection laws, and excellent customer service. A background in finance, law, and public records is essential to ensure accurate processes

Qualifications

• High School diploma or GED required.
• 4+ years delinquent collections experience or related field.
• 2+ years Microsoft Word and Excel experience (a test assessment will be given).

Responsibilities

• Supervise and manage the Assessment and Delinquent Account Sections within the Collections Division.
• Oversee billing, collection activities, and account reconciliations for delinquent accounts.
• Oversee bankruptcy claim filings and foreclosure proceedings.
• File civil claims and represent the City in court to obtain judgments.
• Ensure processes comply with laws, regulations, and City policies.
• Maintain accurate records of collections, legal proceedings, and accounts.
• Provide professional customer service through frequent public interaction.
• Resolve citizen conflicts and manage escalated calls professionally.
• Communicate clearly in verbal and written form; apply relevant laws.
• Exercise sound judgment in pursuing debtors while meeting requirements.
• Manage multiple priorities and adapt to changing needs.
• Maintain accuracy and efficiency in a fast-paced environment.
• Support effective personnel administration and supervision.

Skills

Lead a Team

Protect Public Resources

Finance and Law

Customer Service

Debt Collection

Education

High School diploma/GED

4+ years delinquent collections

2+ years MS Word & Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Lead With Purpose — Protect Public Resources and Strengthen Greensboro’s Collections

The City of Greensboro is seeking a knowledgeable, detail-oriented, and confident Delinquent Collections Supervisor to lead the Assessment and Delinquent Account Sections within the Collections Division. This position combines team leadership, financial operations, legal processes, and customer service to help ensure delinquent accounts are accurately managed and appropriate collection efforts are pursued. The successful candidate will be comfortable navigating complex regulations, resolving difficult customer concerns, and managing multiple priorities in a fast-paced environment.

About the City

The City of Greensboro is committed to responsible stewardship of public resources and providing professional, responsive service to the community. The Collections Division plays an important role in maintaining accurate accounts, supporting revenue collection, and ensuring delinquent obligations are addressed consistently and in accordance with applicable laws and City requirements.

Compensation and Benefits

Estimated Hiring Salary Range: $50,095.00 - $65,915.00 Full Salary Range: $50,095.00 - $89,644.00 Annually

Benefits

The City of Greensboro offers an outstanding benefits package that supports your well-being.

Learn more Here

Work Schedule

Monday-Friday 8:00 am - 5:00 pm

Why You'll Love Working With Us

• Lead a Team: Supervise and develop staff while creating an environment focused on accountability, accuracy, and excellent service.
• Protect Public Resources: Help ensure delinquent accounts are accurately managed and appropriate collection actions are taken.
• Work at the Intersection of Finance and Law: Apply knowledge of collection practices, bankruptcy, foreclosure, public records, and applicable laws.
• Make a Difference Through Service: Resolve complex customer concerns while balancing empathy, professionalism, and the City's responsibilities.
• Take on Meaningful Challenges: Manage sensitive matters requiring sound judgment, attention to detail, and the ability to adapt to changing priorities.

About the Role

As a Delinquent Collections Supervisor, you will:

• Manage, supervise, and perform work activities for the Assessment and Delinquent Account Sections within the Collections Division.
• Supervise staff, including conducting evaluations, approving leave, assigning work, and developing work schedules.
• Oversee billing, collection activities, and account reconciliations related to assessments, parking tickets, and other delinquent accounts.
• Maintain and oversee bankruptcy claim filings and foreclosure proceedings.
• File civil claims for delinquent accounts and represent the City in court to obtain judgments and testify when necessary.
• Review and pursue appropriate collection actions while ensuring processes comply with applicable laws, regulations, and City policies.
• Maintain accurate records and documentation related to collections, legal proceedings, and delinquent accounts.
• Provide professional customer service through frequent interaction with the public.
• Address and resolve citizen conflicts and effectively manage escalated calls involving irate or dissatisfied customers.
• Communicate clearly and professionally through both verbal and written communication.
• Apply knowledge of the City of Greensboro Code of Ordinances, Public Records Law, Bankruptcy Code, North Carolina General Statutes, Fair Labor Standards Act (FLSA), Family and Medical Leave Act (FMLA), and other applicable laws governing debt collection and personnel administration.
• Exercise sound judgment when identifying and pursuing debtors while maintaining appropriate legal and procedural requirements.
• Manage multiple priorities and adapt work assignments as needs, deadlines, and circumstances change.
• Work quickly and efficiently in a fast-paced and sometimes stressful environment while maintaining accuracy and attention to detail.
• Support effective personnel administration and ensure staff responsibilities are carried out consistently and efficiently.
• Ability to communicate well and resolve citizen issues.

This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).

Minimum Qualifications

• High School diploma/GED
• 4+ years of delinquent collections experience or related field
• 2+ years of Microsoft Word and Excel experience (a test assessment will be given)

Preferred Qualifications

• 1+ years of recent supervisory experience or completion of a City of Greensboro Leadership Course(s)
• 1+ years of Infor experience
• Experience with North Carolina Debt Set Off
• Experience with City Code of Ordinances, Federal Bankruptcy Laws, Public Records Law, NC Collection Laws/Regulations, NC State Statutes, FLSA, FMLA, and other laws that govern the identification and pursuit of debtors.
• Management and administration of personnel experience