Collections Officer

City of Greenville; Greenville (NC); On-site; USD 47,000 - 49,000; Full time

Job summary

The City of Greenville is seeking an Accounts Receivable specialist to perform billings, reconciliations and a variety of technical tasks related to the collections function within the Financial Services Department.

You will prepare invoices, process payments and denials, post journal entries to the general ledger, reconcile balances, assist customers, coordinate daily bank deposits, and produce monthly AR reports while ensuring accuracy and timely responses.

Qualifications

• Associate's degree in accounting or closely related field.
• At least three years of related experience in accounts receivable billing, collections, and reconciliation.
• Experience in a governmental setting preferred.

Responsibilities

• Maintain centralized billings systems and miscellaneous accounts receivable for all City departments.
• Prepare accounts receivable invoices, monitoring aging of accounts receivable, and prepare monthly past due notices.
• Prepare and post journal entries, charges, and other financial data to general ledger.
• Balance general ledger accounts and establish accounts receivable accounts and codes.
• Reconcile account receivable accounts to the general ledger for accuracy on a monthly and periodic basis.
• Prepare adjusting journal voucher entries to correct any discrepancies.
• Reconcile community loan balances to the general ledger for accuracy.
• Prepare reconciliation and adjusting journal vouchers to correct discrepancies between loans and general ledger.
• Report delinquent account listings and assist in the collection of those accounts.
• Prepare debt setoff reports and communicates with accounting generalist for confirmation of funds.
• Coordinate with various departments to complete annual Medicaid cost report.

Skills

Accounts receivable

Invoicing

Reconciliation

General ledger

Journal entries

Customer service

Financial reporting

Education

Associate's degree in accounting

Job description

The purpose of this position is to perform accounts receivable billings and reconciliations and a variety of technical tasks related to the collections function. This is accomplished by preparing required statements, processing liens, debris removal claims, filing and processing payments, denials, adjustments, and write-offs. Other duties include assisting customers, preparing turnovers for bank deposits on a daily basis, and collecting various forms of payments.

FLSA Status: Non-Exempt

The expected hiring range for this position is: $46,612.80 to $48,943.44 per year.

The full pay range for this position is: $46,612.80 to $72,259.20 per year.

Accounts Receivable Invoicing

• Maintain the centralized billings systems and miscellaneous accounts receivables for all City departments.;
• Prepare accounts receivable invoices, monitoring aging of accounts receivable, and prepare monthly past due notices;
• Prepare and post journal entries, charges, and other financial data to general ledger;
• Balance general ledger accounts and establish accounts receivable accounts and codes.
• Identify the need for and establish new accounts receivable accounts, charge codes, and payment type codes;
• Reconcile account receivable accounts to the general ledger for accuracy on a monthly and periodic basis;
• Research and determine the cause and effect of errors and discrepancies on accounts receivable balances;
• Prepare adjusting journal voucher entries to correct any discrepancies.

Community Loans

• Reconcile community loan account balances to the general ledger for accuracy;
• Research discrepancies in loan accounts and coordinate with the Community Development Department to resolve them;
• Prepare reconciliation and adjusting journal vouchers to correct discrepancies between loans and general ledger.

Reporting Responsibilities

• Report to City of Greenville departmental supervisors delinquent account listings and assist in the collection of those accounts;
• Prepare debt setoff reports and communicates with accounting generalist for confirmation of funds;
• Coordinate with various departments to complete annual Medicaid cost report;
• Maintain accounting documentation and audit files;
• Prepares monthly reporting for all accounts receivable accounts.
• Audit, identify, and report delinquent accounts qualifying for a Notice of Statutory Tax Lien;
• Manage local beer and wine permitting process and prepare documentation for submission to the ABC Commission.

Monthly Reconciliations

• Assist Accounting Generalists with monthly reconciliation of the returned check bank account;
• Provide monthly journal entries to Collections Manager for all transactions;
• Assist Accounting Generalists with daily monitoring of balances in the returned check account.

Other Responsibilities

• Assist other collections personnel with division responsibilities;
• Prepare daily bank deposit for posting to the General Ledger;
• Receive and respond to customer requests and complaints and explain penalties and related policies;
• Assist in the implementation of new City software as it relates to the Collections Division and the Financial Services Department;
• Assist in parking revenue collections;
• Act as supervisor in manager's absence.

Education and Experience:

• Associate's degree in accounting or closely related field; and
• At least three years of related experience in accounts receivable billing, collections, and reconciliation. Experience in a governmental setting preferred.

Knowledge, Skills, and Abilities:

Knowledge of:

• accounting and collections principles and concepts.
• principles and processes for providing good customer service.
• administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• electronic equipment, computer hardware and software.

Skill in:

• making mathematical calculations accurately.
• problem solving and decision making analysis.

Ability to:

• communicate effectively in both written and verbal forms.
• establish and maintain effective working relationships with the general public, other City employees and officials, and other departments.

Valid driver's license issued by N.C. or another state. (Note: a valid driver's license is a current driver's license that is not revoked, suspended, or subject to limited restoration or conditional operation privileges.)