Administrative Support Specialist 6984

City of Greensboro, NC; Greensboro (NC); On-site; USD 44,000 - 78,000; Full time

Job summary

The City of Greensboro is seeking an Administrative Support Specialist to provide critical administrative and program support to the Housing Rehabilitation and Lead Safe Housing Program teams and the residents they serve.

You will process applications, maintain confidential files, coordinate with residents and contractors, and ensure responsive customer service while upholding HUD regulations and program requirements.

Qualifications

• High School Diploma or GED with 1–3 years of admin or program support experience.
• Valid Driver's License.

Responsibilities

• Process applications and maintain confidential program files.
• Coordinate with residents, contractors and partners to move projects forward.
• Provide professional, responsive customer service to program clients.
• Maintain program databases and generate reports as needed.
• Safeguard personal information and ensure compliance with HUD requirements.

Skills

Administrative support

Data entry

Records management

Customer service

Education

High School Diploma/G.E.D.

Job description

Administrative Expertise. Community Impact.

Use your organizational skills to help strengthen Greensboro neighborhoods.

Compensation and Benefits:

Estimated Hiring Salary Range: $43,755 - $57,573 Full Salary Range: $43,755 - $78,299

Benefits:

We offer an outstanding benefits package that supports your well-being.

Learn more Here

Work Schedule: Monday-Friday; 8:30 am-5:30 pm.

This position is based in a professional office environment and may require travel outside the office to meet with residents, program partners, and contractors.

Be the Support Behind Stronger Homes and Healthier Neighborhoods!

Join the City of Greensboro’s Housing and Neighborhood Development team and play an important role in helping residents access housing rehabilitation and Lead Safe Housing programs. Your administrative expertise will help move applications forward, maintain accurate program records, coordinate services, and ensure residents receive responsive, professional support.

The City of Greensboro is seeking an Administrative Support Specialist to provide critical administrative and program support to the Housing Rehabilitation and Lead Safe Housing Program teams and the residents they serve.

This is an opportunity to use your organizational, customer service, records management, and administrative skills to support programs that help improve homes, promote safe housing, and strengthen neighborhoods throughout Greensboro. If you are organized, resourceful, customer-focused, and motivated by work that has a direct impact on the community, we want to hear from you!

Why You’ll Love Working With Us:

Make Every Detail Matter. Make Every Interaction Count.

At the City of Greensboro, your work can have a meaningful impact on residents and neighborhoods.

As an Administrative Support Specialist, you will:

• Make a Difference: Support programs that help residents improve housing conditions and create safer homes.
• Serve the Community: Work directly with residents, contractors, program partners, and internal teams.
• Use Your Skills: Apply your administrative, data entry, records management, and customer service expertise to meaningful programs.
• Build Your Career: Gain valuable experience with housing rehabilitation, federal programs, program administration, and community development.
• Be Part of a Team: Collaborate with professionals who are committed to serving Greensboro residents.
• Grow Your Impact: Develop knowledge and experience that can open doors to future opportunities in housing, community development, program administration, and local government.

About the Role:

Keep Programs Moving. Keep Residents Informed. Keep Greensboro Strong.

In this role, you will provide administrative assistance and program support for the City's Housing Rehabilitation and Lead Safe Housing Program teams.

Your responsibilities may include:

• Processing applications in accordance with HUD regulations and program requirements.
• Following up with applicants and assisting residents throughout the application process.
• Maintaining accurate and confidential program and client files.
• Processing bids and assisting with contracts and closings.
• Scheduling inspections and coordinating environmental review requests.
• Assisting with deed restrictions and related documentation.
• Verifying home ownership and applicant income.
• Coordinating tenant relocation arrangements.
• Maintaining rehabilitation program databases and generating database reports.
• Assisting with grant writing activities and preparation and submission of required federal reports.
• Providing professional and responsive customer service to program clients.
• Safeguarding personally identifiable information and maintaining confidentiality.
• Communicating and coordinating with residents, contractors, program partners, and City staff.
• Traveling outside the office as needed to meet with clients, contractors, and program partners.
• Performing other administrative and program support duties as assigned.

What Success Looks Like

The successful candidate will be highly self-motivated, organized, flexible, and dependable. You will be comfortable managing multiple priorities, paying close attention to details, meeting deadlines, and working collaboratively in a team environment. You will also bring a customer-service mindset and understand the importance of treating residents, partners, and colleagues with professionalism and respect.

This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act.

What You Bring:

Minimum Qualifications:

• High School Diploma/G.E.D. with 1 to 3 years of administrative or program support experience involving Application processing, Records Management, and Data Entry.
• Valid Driver’s License

Preferred Qualifications:

We are especially interested in candidates who have experience with:

• HUD-funded housing programs
• Housing rehabilitation programs
• Lead-based paint or Lead Safe Housing programs
• Community development programs
• Processing applications and determining or verifying eligibility
• Verifying income and supporting documentation
• Maintaining program or client files
• Maintaining databases and generating reports

If you have experience supporting housing, community development, or resident-focused programs, your expertise could make you an excellent fit for this opportunity.

Ready to Lead?

Bring Your Skills. Serve Your Community. Build Your Future.

If you are an organized, motivated professional who enjoys helping people, managing details, and supporting programs that make a tangible difference in the community, consider joining the City of Greensboro Housing and Neighborhood Development team.

Your administrative expertise can help connect residents with programs that improve housing conditions, promote safe homes, and strengthen Greensboro neighborhoods.

Ready to turn your administrative skills into community impact?