Delinquency Solutions Specialist

Capital Credit Union; Green Bay (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Capital Credit Union in Green Bay, WI is seeking a Collections Specialist to work with members on delinquent accounts, arrange payments, and prepare legal documents for recovery. You will assist members in person and by phone, process information for potential repossession, and support bankruptcy filings while ensuring compliance and compassionate service.

This role requires attention to detail, basic math skills, strong analytical and interpersonal skills, and the ability to handle stressful

Qualifications

• High school diploma or equivalent required.
• Ability to read and comprehend detailed instructions and memos.
• Basic computer and office equipment knowledge with online banking systems.
• Three to six months on-the-job experience preferred, at least one with a credit union.
• Strong attention to detail and accuracy in all tasks.
• Analytical skills to resolve payment eligibility questions.
• Excellent interpersonal and communication skills under pressure.

Responsibilities

• Assist members in person and by telephone to determine payment arrangements.
• Process information to recommend for repossession.
• Prepare paperwork to obtain payment, including right-to-cures.
• Work with members on payment protection loans and monitor the account.
• Discuss debts and help with payment arrangements or refinances.
• Administer the Overdraft Privilege Program.
• Handle CPI insurance questions.
• May train new employees.
• Cross-train in Supervisor duties as needed.
• Cross-train in preparing bankruptcy filings (Chapter 7/13, Chapter 128).
• Prepare vehicle condition reports and notices to sell/deficiency letters.

Skills

Attention to detail

Basic math skills

Computer literacy

Customer service

Analytical thinking

Communication skills

Education

High school diploma

Tools

Online banking terminal

Core banking system

E-mail

Job description

Capital Credit Union in Green Bay, WI is seeking a Collections Specialist to work with members on delinquent accounts, arrange payments, and prepare legal documents for recovery. You will assist members in person and by phone, process information for potential repossession, and support bankruptcy filings while ensuring compliance and compassionate service.

This role requires attention to detail, basic math skills, strong analytical and interpersonal skills, and the ability to handle stressful