Delinquency Resolution Specialist – Consumer Loans

WesBanco Bank Inc.; Elizabethtown (KY); On-site; USD 35,000 - 48,000; Full time

Job summary

WesBanco Bank Inc. in Kentucky is seeking a Collections Specialist to oversee daily collections for a portfolio of credit lines and consumer loans.

You will initiate outbound calls, review accounts, and coordinate with management to take action to recover past-due amounts. The role requires working knowledge of state and federal regulations and accurate documentation of all collection activities in the bank system.

Qualifications

• High school diploma or GED required or preferred.
• One year of related experience or training preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts.
• Reduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge offs/charge downs on assigned accounts.
• Determines reason for non-payment.
• Completes SkipTrace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s).
• Reviews all bank systems as needed (FIS/IBS, Image Centre, etc.) to determine the scope of the customer relationship as well as facilitate in the collection of the account.
• Prepares necessary documentation for modifications, extensions, and file evaluation.
• Negotiates payment arrangement with borrower(s).
• Maintains detailed tracking log on all accounts as you work through the collection process.
• Processes GL and Payment Tickets as applicable when payment is received.
• Researches and resolve billing and/or payment disputes on assigned accounts.
• Verifies "Proof of Insurance" for collateralized loans as needed.
• Orders appraisals when appropriate.
• Analyzes loan/collateral file to make recommendation for appropriate action.
• Reviews personal credit and asset reports to make recommendations as to appropriate strategy.
• Organizes and prepares files to be referred for repossession and/or foreclosure.
• Makes appropriate file notations for all correspondence and any other events to Intellect system.

Skills

Communication

Detail orientation

Interpersonal skills

Education

High school diploma or GED

Job description

WesBanco Bank Inc. in Kentucky is seeking a Collections Specialist to oversee daily collections for a portfolio of credit lines and consumer loans.

You will initiate outbound calls, review accounts, and coordinate with management to take action to recover past-due amounts. The role requires working knowledge of state and federal regulations and accurate documentation of all collection activities in the bank system.