Delinquency Resolution Specialist

Fifth Third; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Fifth Third Bank is seeking a Collections Representive III to work onsite in Frisco, Texas. The role focuses on late-stage delinquency outreach and customer resolution, coordinating with legal, compliance, and servicing teams to protect the bank and support customers.

The position requires 3–4 years in collections and customer service, strong communication skills, and proficiency with Microsoft Office; Salesforce is a plus.

Qualifications

• High School diploma or equivalent.
• 3-4 years of Collections and Customer Service experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• High-level proficiency in Microsoft Suite; Salesforce preferred.

Responsibilities

• Communicates with late stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses.
• Promptly handles inbound customer calls/emails/texts related to delinquency, hardship, complaints, system shut-off, or loan assumptions.
• Communicates as necessary to third-party servicer account changes or required adjustments.
• Confers with existing customers by telephone and/or email to resolve escalated complaint issues not related to product/contractor performance.
• Performs skip tracing activities as needed to locate and contact delinquent customers.
• Documents all customer interactions/account activities with concise and detailed notes.
• Adheres to Dividend policies and procedures, including State and Federal collection regulations.
• Other projects and duties as assigned.

Skills

Collections experience

Customer service

Microsoft Office

Salesforce

Bilingual Spanish

Communication skills

Organizational skills

Attention to detail

Multitasking

Teamwork

Education

High School diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

Fifth Third Bank is seeking a Collections Representive III to work onsite in Frisco, Texas. The role focuses on late-stage delinquency outreach and customer resolution, coordinating with legal, compliance, and servicing teams to protect the bank and support customers.

The position requires 3–4 years in collections and customer service, strong communication skills, and proficiency with Microsoft Office; Salesforce is a plus.