Delinquency Resolution Specialist

United Fidelity Bank, fsb; St. Joe (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

United Fidelity Bank seeks an Account Resolution Specialist to contact customers with delinquent accounts and overdrafts, offering payment options and maintaining accurate records. You will ensure all activities align with FDCPA and bank guidelines while handling notices and correspondence.

The role requires strong communication, attention to detail, and the ability to document interactions in collections systems. Weekend/evening work may be required in a busy banking environment.

Qualifications

• High School Diploma or GED required with 1–2 years of related experience preferred.
• Knowledge of FDCPA and regulatory standards is preferred.
• Strong communication, organization, and problem-solving skills are essential.

Responsibilities

• Contact customers about delinquent and overdraft accounts via phone, email, and mail to resolve balances.
• Negotiate repayment arrangements and set up payment plans per bank guidelines.
• Send required collection notices in compliance with procedures and regulations.

Skills

Communication skills

Attention to detail

FDCPA knowledge

Organization

Analytical thinking

Confidentiality

Proficiency with collections software

Education

High School Diploma or GED

Tools

Collections software

Document management platforms

Job description

United Fidelity Bank seeks an Account Resolution Specialist to contact customers with delinquent accounts and overdrafts, offering payment options and maintaining accurate records. You will ensure all activities align with FDCPA and bank guidelines while handling notices and correspondence.

The role requires strong communication, attention to detail, and the ability to document interactions in collections systems. Weekend/evening work may be required in a busy banking environment.