Senior Delinquency Outreach & Loss Mitigation Specialist

M&T Bank Corporation; Getzville (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

M&T Bank Corporation in Getzville, NY seeks a skilled professional to manage delinquent loan accounts and guide borrowers through loss mitigation options. You will contact borrowers, assess repayment plans, and coordinate with internal partners to minimize losses.

The role requires strong analytical abilities, excellent communication, and the ability to work independently or as part of a team within a dynamic banking environment. Prior banking experience is preferred.

Qualifications

• Minimum 4 years combined higher education and/or work experience.
• Working knowledge of word processing and spreadsheet software.
• Strong written and verbal communication skills.
• Detail oriented and analytical with problem solving abilities.
• Capable of working independently and in a team.

Responsibilities

• Provide customer service for delinquent loan accounts.
• Manage delinquent loan portfolios and loss mitigation processes.
• Initiate contact with borrowers and assess repayment options.
• Document account activity and maintain accurate call reports.
• Collaborate with internal partners to determine strategies and ensure SLAs.
• Stay informed on market trends to mitigate risk and losses.

Skills

Word processing

Spreadsheet software

Written communication

Verbal communication

Detail oriented

Analytical thinking

Independent worker

Team player

Education

Bachelor’s degree

Job description

M&T Bank Corporation in Getzville, NY seeks a skilled professional to manage delinquent loan accounts and guide borrowers through loss mitigation options. You will contact borrowers, assess repayment plans, and coordinate with internal partners to minimize losses.

The role requires strong analytical abilities, excellent communication, and the ability to work independently or as part of a team within a dynamic banking environment. Prior banking experience is preferred.