Debt Resolution & Delinquency Analyst

dtna; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus program

401k with company match

Paid vacation

Paid holidays

Paid parental leave

Employee assistance program

Healthcare plans

Onsite fitness

Tuition assistance

Disability plans

Volunteer time off

Job summary

Daimler Truck Financial Services (DTFS) is seeking a Customer Collections Specialist for its Charlotte, NC hybrid role. You will analyze delinquent accounts, negotiate payment solutions, and collect payments from Small Fleet customers while ensuring regulatory compliance.

You will also support Small Business Collections, monitor delinquencies, and assist in repossession and charge-off processes. Join a team focused on reducing delinquencies and delivering effective debt resolutions.

Qualifications

• BS/BA and 2 years experience or 4 years experience in lieu of a degree.
• 1 year experience in a collateral-based collections environment.
• Customer-centric approach with a focus on problem solving.
• Experience analyzing customer delinquency portfolios and payment history.
• Successful track record of negotiating payment resolutions.
• Attention to detail is critical to the role.
• Microsoft Office Suite - professional level

Responsibilities

• Analyze borrowers’ financial performance and negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment.
• Collect delinquent payments from Small Fleet customers while adhering to regulatory requirements.
• Analyze financial performance of borrowers and prepare proposal for consideration of debt relief/restructure; obtain any necessary legal documentation.
• Provide customer service to both current and delinquent customers on an ongoing basis. Support Small Business Collections when required.
• Ensure delinquency and loss objectives are in accordance with targets for the fiscal year for assigned work queues. Monitor repossessions and losses, complete skip tracing to attempt to locate and speak to customers.
• Provide coaching and feedback to Mexico colleagues to ensure shared delinquency/repossession/charge off goals are met.
• Locate clients and collaterals on post charged off accounts by obtaining additional phone numbers and addresses through authorized internet databases and tools available.
• The resolution of deficiency balances including involuntary/voluntary repossessions, insurance losses and GAP waivers, payoff shortages, small balances, skips, and odometer frauds.
• Negotiate payment solutions and provide customer service for those accounts remaining in the Market due to licensing restrictions.
• Cross-trained on Bankruptcy and Attorney/Agency responsibilities.

Skills

Customer service

Problem solving

Delinquency analysis

Negotiation

Attention to detail

MS Office

Education

BS/BA or equivalent

Tools

MS Office Suite

Job description

Daimler Truck Financial Services (DTFS) is seeking a Customer Collections Specialist for its Charlotte, NC hybrid role. You will analyze delinquent accounts, negotiate payment solutions, and collect payments from Small Fleet customers while ensuring regulatory compliance.

You will also support Small Business Collections, monitor delinquencies, and assist in repossession and charge-off processes. Join a team focused on reducing delinquencies and delivering effective debt resolutions.