Delinquency & Asset Recovery Manager

Keystone Cooperative, Inc.; Indianapolis (IN); On-site; USD 70,000 - 120,000; Full time

Job summary

Keystone Cooperative, Inc. seeks a Special Assets Manager to oversee delinquent and special accounts, coordinating with agencies, repossession vendors, and outside counsel. You will evaluate escalated cases, propose strategies, and ensure timely recovery in a compliant manner.

Responsibilities include monitoring performance metrics, negotiating payment terms, and administering bankruptcy/workout accounts. Strong communication, negotiation, and organizational skills are essential in this role.

Qualifications

• Bachelor's degree required.
• Experience with outside counsel, collection agencies, repossession vendors, or bankruptcy matters preferred.
• Strong communication and negotiation skills.

Responsibilities

• Oversee the collection of delinquent and special accounts across the company and third-party partners.
• Evaluate escalated accounts and determine next steps (payment arrangements, legal referral, repossession, settlements or charge-off).
• Monitor collection performance, trends, and agency or counsel effectiveness.
• Coordinate with third-party agencies, repossession vendors, and outside counsel; track statuses and actions.
• Administer bankruptcy and workout accounts, including coordination of restructuring and documentation.
• Prepare leadership reports on delinquency status, activity, and recommended actions.
• Identify process improvements to reduce loss exposure and improve collection workflows.
• Maintain accurate documentation of collection activity and customer communications.

Skills

Communication

Negotiation

Decision making

Organization

Data analysis

Multitasking

Education

Bachelor's degree

Tools

Power BI

Microsoft Office

Job description

Keystone Cooperative, Inc. seeks a Special Assets Manager to oversee delinquent and special accounts, coordinating with agencies, repossession vendors, and outside counsel. You will evaluate escalated cases, propose strategies, and ensure timely recovery in a compliant manner.

Responsibilities include monitoring performance metrics, negotiating payment terms, and administering bankruptcy/workout accounts. Strong communication, negotiation, and organizational skills are essential in this role.