Delicatessen Clerk & Customer Service Specialist

Hy-Vee, Inc.; Janesville (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Hy-Vee, Inc. in Wisconsin seeks a Delicatessen Clerk to handle food safely, keep the work area clean, and operate department registers. You will greet customers warmly, take orders, and support a helpful shopping experience.

Responsibilities include following sanitation procedures, maintaining fresh product, coordinating with teams, and ensuring accurate pricing and courteous service throughout the store.

Qualifications

• Must understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
• Must be able to solve arithmetic calculations involving fractions, decimals and percentages.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
• Takes customer orders at the delicatessen counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Reviews orders for the day.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Reviews the status and appearance of the food for freshness.
• Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
• Anticipates product needs for the department on a daily basis.
• Prepares, finishes, and replenishes product as necessary.
• Checks in product, puts product away, and may review invoices.
• Runs the department registers and receives payment, makes change, etc., where applicable.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Skills

Customer service

Communication

Teamwork

Arithmetic calculations

Sanitation procedures

Education

Less than high school or equivalent experience

Job description

Hy-Vee, Inc. in Wisconsin seeks a Delicatessen Clerk to handle food safely, keep the work area clean, and operate department registers. You will greet customers warmly, take orders, and support a helpful shopping experience.

Responsibilities include following sanitation procedures, maintaining fresh product, coordinating with teams, and ensuring accurate pricing and courteous service throughout the store.