Deli Service Manager—Lead, Train & Delight Guests

Haggen, Inc.; Bellingham (WA); Sur place; USD 34 000 - 43 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Sick pay

PTO/Vacation Pay

Paid holidays

401k retirement plan

Résumé du poste

Haggen, Inc. is seeking a Deli Associate to provide friendly guest care and support deli operations in a busy store environment in Washington. You will hire, train and coach team members, plan daily schedules, and lead sales through upselling and effective merchandising.

The role requires knowledge of food preparation processes, strong communication, and a willingness to work weekends and holidays. Growing within a team-oriented setting, you will help ensure freshness and customer satisfaction.

Qualifications

• Passion for serving people and creating a guest focused work environment.
• 1-2 years of department operations experience or equivalent education to be knowledgeable of the nature of every position within the department.
• Math skills necessary, including following recipes, gross margins, markup and percentages, completing reports, budgeting labor and sales, completing sales transactions and calculating discounts.
• Ability to work in a wet environment and sanitize tools, pots/pans and utensils using cleaning chemicals and detergents without allergic reaction.
• Ability to work around food ingredients, produce and spices without allergic reaction.
• Excellent communication skills with guests and associates in a professional and courteous manner, including answering telephone calls and using in-store intercom system.
• Must be at least 18 years of age due to equipment use and work environment.
• Current state Food Handler’s Permit may be required.

Responsabilités

• Provides friendly and engaged guest care at all times.
• Hires, trains, evaluates and communicates with all Service Deli and Orient Express associates including counseling and administering discipline when needed.
• Coaches and cross-trains associates to encourage their management development in preparation for future promotional opportunities.
• Writes daily plans and weekly work schedules that anticipate the needs of the business.
• Role-models salesmanship techniques by being present in the sales area, teaching how to up-sell and cross-sell and how to merchandise within the department to excite sales.
• Participates in all phases of food service production including slicing meat and cheese, creating fresh salads, frying chicken and packaging products for availability of delicatessen merchandise.
• Works towards acquiring product knowledge to respond to guest questions and provide informative information about merchandise.
• Responsible for rotation of merchandise and maintenance of displays ensuring products meet freshness guarantees at all times.
• Maintains accurate records for damaged/spoiled merchandise per company policies and procedures.
• Stays updated on weekly specials, coupons and other promotions that delight guests.
• Works in a team oriented work environment.
• Manages loss prevention efforts to ensure a safe shopping experience and workplace.
• Store is open seven days a week and may require weekend, holiday and shift work.

Connaissances

Guest service

Communication

Teamwork

Math skills

Food handling

Attention to detail

Problem solving

Time management

Formation

Equivalent education/experience (1-2 years departmental operations)

Description du poste

Haggen, Inc. is seeking a Deli Associate to provide friendly guest care and support deli operations in a busy store environment in Washington. You will hire, train and coach team members, plan daily schedules, and lead sales through upselling and effective merchandising.

The role requires knowledge of food preparation processes, strong communication, and a willingness to work weekends and holidays. Growing within a team-oriented setting, you will help ensure freshness and customer satisfaction.