Deli Manager

Jetro / Restaurant Depot; Urbandale (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Jetro / Restaurant Depot in Urbandale, IA is seeking a Deli Manager to lead the deli department, supervise the team, develop schedules, and train staff to deliver excellent customer service while ensuring proper stocking, labeling, and product handling.

The role requires HACCP compliance, inventory control, accurate pricing, and effective collaboration with management and the Inventory Controller to minimize shrinkage and maintain high standards.

Qualifications

• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Effective oral and written communication skills.
• High level of interpersonal skills to handle sensitive situations.

Responsibilities

• Oversees deli operations to ensure proper stocking, labeling, cleanliness and customer service.
• Supervises Deli Supervisors and Stockers; develops schedules and monitors performance.
• Trains employees in job responsibilities and safe operating procedures.
• Interviews candidates and assists in hiring decisions.
• Maintains HACCP compliance and conducts periodic audits.
• Manages inventory, pricing accuracy and paperwork for deli products.

Skills

Customer service

Communication skills

Interpersonal skills

Computer literacy

Reading/interpretation

Education

Bachelor’s Degree

High School Diploma or GED with 4+ years experience

Job description

Position Title: Deli Manager

Department: Deli

Supervisor: Assistant Branch Manager/Branch Manager

FLSA: Exempt

Position Summary:

Responsible for receiving product and ensures that aisles/freezers and refrigerators are stocked, labeled, clean and delivered product is packed out, and proper customer service is provided.

Essential Functions:

1. Ensure proper customer service and works to develop relationships with large customers.
2. Supervises Assistant Deli Manager, Deli Supervisors and Stockers to assure that shelves are stocked and merchandise is rotated.
3. Develops schedules, monitors performance and recommends the proper discipline as appropriate.
4. Trains employees in job responsibilities and safe operating procedures
5. Interviews candidates and recommends for hires.
6. Disciplines employees when necessary and recommends terminations.
7. Ensures that employees are performing the proper inspections to meet HACCP regulations as well as conducting periodic HACCP audits.
8. Reviews inventory for product rotation on a daily basis to prevent shrinkage and damages.
9. Ensures that shelf pricing is correct and reflects the most recent pricing and market conditions.
10. Supervises the receiving of all deli products and ensures that the proper paperwork is completed.
11. Maintains accurate computer inventory levels by having physical inventories performed on a regular basis and adjustments made.
12. Maintains refrigerated equipment and makes sure maintenance contracts and schedules are followed.
13. Supervises the ordering of deli products from vendors on a regular basis to assure we have competitive pricing and minimal shrink due to spoilage and not have too much inventory on hand.
14. Makes sure all the employees in the department can work the equipment such as Toledo scale and Dennison label machine.
15. Coordinates that the pallets stored in the racks have the proper block and date tags.
16. Follows program to maintain the cleanliness of the area by a regular maintenance schedule of scrubbing, and pulling out pallets and cleaning underneath.
17. Insures that excess inventory not slotted on floor is stacked in overhead racks in close proximity to where it is sold or stored in freezers/refrigerators.
18. Assures that trash is removed from floor and properly handled.
19. Makes sure that low stock/out of stock information is communicated to the Inventory Controller after carefully checking the system and rack for product.
20. Maintains that all signage is correct and that the flyers prices are reflected on the product.
21. Coordinates proper merchandising of aisles (logical adjacencies, proper holding power, space allocation) and creatively merchandises and sets up impulse areas for merchandising.
22. Performs additional duties, responsibilities and projects as assigned.
23. Performs weekly self audits on the perishable department.

Other Responsibilities:

1. Performs other work-related duties as required and assigned.

Education, Experience and Skills Required:

1. Bachelor’s Degree, OR
2. High School Diploma or GED with at least 4 years experience in customer service, OR
3. Any appropriate combination of education and experience.
4. Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
5. Ability to effectively present information and respond to questions from managers, clients, and general public
6. Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
7. Effective oral and written communication skills.
8. High level of interpersonal skills to handle sensitive and confidential situation and documentation.
9. Commitment to company values and strong customer orientation.
10. Computer Literacy

Physical Requirements:

1. Lift/Carry Abilities(measured for maximum or average load)
2. Lift – 50 lbs
3. Carry strength (50’ or less) – 50 lbs
4. Frequent lift/carry (> 12x/hour) – 50 lbs
5. Constant lift/carry (> 30x/hr) – 20 lbs
6. Physical Aptitudes (rated based on level of skill involved)
7. Agility/dynamic balance 80-100%
8. Finger dexterity – 80-100%
9. Manual dexterity – 80 – 100%
10. Posture Tolerance (rated based on frequency or time involved)
11. Stand/walk – constantly
12. Reach above shoulder level – occasionally
13. Twist/turn head – occasionally
14. Bend over/stoop – occasionally
15. Climb steps/ladder – occasionally
16. Kneel/squat - occasionally

Work Environment:

1. Requires frequent exposure to cold temperatures
2. Equipment in motion (forklifts, electric pallet jacks, scooters)