Assistant Deli Manager

Restaurant Depot LLC.; Everett (MA); Hybrid; Full time

Benefits offered by this job

Medical, Vision, Dental Insurance

Company Matched 401K

Vacation, Sick & Personal PTO

Bonus Opportunity

Job summary

A prominent retail company in Everett, MA is seeking an Assistant Deli Manager. In this role, you will assist in managing deli operations and ensuring product freshness while providing excellent customer service. The ideal candidate should have strong communication skills, warehouse experience, and the ability to train team members effectively. Benefits include medical, dental, and vision insurance alongside a 401K plan. Join a team dedicated to quality service and safety standards in a dynamic environment.

Qualifications

• Ability to develop and train team members effectively.
• Outstanding customer service skills required.
• Experience in managing warehouse operations efficiently.
• Ability to communicate clearly and provide instructions.
• Must be capable of operating warehouse equipment.

Responsibilities

• Ensure product freshness and compliance with guidelines.
• Provide friendly and efficient customer service.
• Maintain inventory levels and monitor product quality.
• Assist in interviewing and hiring staff as needed.
• Adhere to food safety and safety regulations.

Skills

Customer service

Team development

Warehouse operations

Communication

Equipment operation

Job description

Position Title: Assistant Deli Manager

Department: Deli

Supervisor: Deli Manager

FLSA: Full-Time, Hourly, 8-10 hour shift, Overtime

Restaurant Depot is a wholesale cash-and-carry foodservice distributor. Our mission is to provide our customers with Savings, Selection & Service, 7 Days a Week. Our customers are a targeted group: independent restaurants, caterers, and not-for-profits. We offer these customers the right products, at competitive prices, in the quantities they need, every day of the week. We are a privately-owned, multi-billion-dollar company and operate 150+ warehouses & distribution centers in 37 states.

Position Summary

The Assistant Deli Manager works closely with the Deli Manager in ensuring that all available product is out for sale, is maintained with the strictest freshness policies in accordance with Company direction and HACCP Guidelines and developing relationships with customers that drive sales goals, minimize losses & provide a mutual benefit for all.

Essential Functions

1. Demonstrate teamwork to ensure customer satisfaction and a pleasant, safe working and shopping environment.
2. Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions
3. Effectively communicate with customers and respond to questions and requests in a timely manner.
4. Operate equipment (e.g., box cutter, knives, scales, compactor, hi-los, scooters, scissor lifts) according to company & OSHA guidelines.
5. Follow basic product handling procedures in accordance with company & HACCP policy. Always working with our “Always Fresh” mentality.
6. Assist with product presentation, rotation, labeling & replenishment.
7. Ensure in-stock position of available product while monitoring inventory levels through frequent cycle counts.
8. Maintain working knowledge of all warehouse equipment.
9. Gain and demonstrate a high level of operational execution and product knowledge.
10. Ensure consistent execution of all Department operating procedures in accordance with Corporate Audit.
11. Utilize accomplished selling skills to secure additional sales and use suggestive selling techniques to increase sales of products.
12. Communicate code dating issues and shrink opportunities and monitor product quality to reduce shrink.
13. Plan work duties appropriately during the scheduled shift to accomplish all assigned tasks. Maintain high cleanliness standards; clean as you go, inclusive of washing, cleaning, sweeping, mopping.
14. Assist department manager with interviewing, hiring & scheduling needs.
15. Adhere to all local, state & federal laws, and company guidelines; comply with and reinforce all food safety and safety regulations/guidelines/procedures and programs; report all issues and illegal activity, including robbery, theft, or fraud.
16. Assist general team members as needed.
17. Assist in other areas of the warehouse as needed and requested.
18. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Experience and Skills Required

1. Ability to develop and train team members, build relationships, utilize skills of team members most appropriately.
2. Ability to provide outstanding customer service.
3. Ability to manage warehouse operations effectively and efficiently.
4. Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to team members.
5. Ability to operate all equipment necessary to perform the job.
6. Ability to work in a fast-paced, working warehouse environment
7. Warehouse, retail and/or customer service experience is a plus
8. Must be able to perform basic functions on a handheld scanner, desktop computer and calculator

Physical Demands

1. Walking/standing on concrete up to 10 hours/day
2. Frequently, standing, reaching, stooping, and/or bending
3. Frequently pushing/pulling objects 500 to 1,500 lbs.
4. Frequently lifting/carrying objects more than 60 lbs.

Work Environment

1. Requires frequent exposure to cold/freezing temperatures
2. Equipment in motion (forklifts, electric pallet jacks, scooters)

Benefits Include

1. Medical, Vision, Dental Insurance
2. Company Matched 401K
3. Vacation, Sick & Personal PTO
4. Bonus Opportunity