DELI/LEAD CLERK

Kroger Mountain View Foods; Madison (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Deli Supervisor to create an outstanding customer experience through exceptional service. In this role, you will lead the Deli department, ensuring a safe and clean environment while achieving sales and profit goals. Your leadership will empower associates to deliver excellent service and maintain high-quality standards. If you thrive in a fast-paced environment and are passionate about food safety and customer satisfaction, this is an exciting opportunity to make a significant impact in a vibrant team setting.

Qualifications

• Ability to handle stressful situations effectively.
• Knowledge of food safety regulations and guidelines.

Responsibilities

• Promote trust and respect among associates.
• Train and develop associates on their job performance.
• Ensure proper temperatures in cases and coolers are maintained.

Skills

Customer Service

Teamwork

Basic Math

Food Safety Regulations

Education

High School Education or Equivalent

Tools

Deli Equipment

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties, and activities for the Deli department. Support the day-to-day functions of the Deli operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Establish performance goals for the department and empower associates to meet or exceed targets.
• Train and develop associates on their job performance and participate in performance appraisals.
• Adhere to all local, state, and federal laws, and company guidelines.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Slice deli meats and cheeses to customers’ requests using proper deli equipment.
• Offer product samples to help customers discover new items or inquire about products.
• Inform customers of deli specials.
• Provide customers with fresh products ordered and ensure correct portion sizes to prevent shrinkage.
• Recommend deli items to customers to ensure they get the products they want and need.
• Use all deli equipment such as fryers, rotisseries, heat lamps, and ovens according to company guidelines.
• Prepare foods according to food temperature logs and follow cooking instructions.
• Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting the Deli.
• Stay current with present, future, seasonal, and special ads.
• Assist the Food Service Manager in preparing the store/department budget, profit and loss reviews, and taking appropriate action on all financial reports.
• Assist in planning, organizing, and supervising the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, notifying store management.
• Practice preventive maintenance by inspecting equipment and notifying appropriate personnel of repairs.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activities, including robbery, theft, or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Knowledge of basic math and ability to handle stressful situations.
• High school education or equivalent preferred.
• Location: 1312 Park St., Madison, WI, 53715, US (On-site).