Deli Department Lead: Customer Experience & Ops

The Kroger Co.; Glendale (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

The Kroger Co. in Glendale, Wisconsin, is hiring for a Deli Department role focused on delivering outstanding customer service and maintaining a clean, safe environment.

You will collaborate with store management to meet sales goals and ensure quality standards across all deli activities. You will train associates, manage scheduling, plan promotions with store management, and supervise the daily operations to deliver a welcoming experience and keep customers coming back.

Qualifications

• Excellent oral/written communication skills.
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Responsibilities

• Promote trust and respect among associates, with a positive attitude
• Communicate company, department, and job specific information to associates
• Establish department performance goals and empower associates to meet or exceed targets through teamwork
• Develop adequate scheduling to manage customer volume
• Train and develop associates on their job performance and participate in the performance appraisal process
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store; respond to questions, make suggestions, and locate products
• Inform customers of produce specials and offer product samples to help customers discover new items
• Review/inspect products for quality and freshness and take appropriate action
• Develop and implement a department business plan to achieve desired results
• Create and execute sales promotions in partnership with store management
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department
• Prepare and submit seasonal critiques for the sales and merchandising supervisor
• Implement the period promotional plan for the department
• Assist management in preparing the store/department budget, expense control, profit and loss reviews, and take appropriate action on all financial reports
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Plan and organize the inventory process, maintain an awareness of inventory/stocking conditions, note any discrepancies, train department associates on inventory/stocking and CAO
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, notifying store management of any items in need of repair and of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud
• Adhere to all local, state and federal laws, and company guidelines
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Excellent communication

Stress management

Education

High School Diploma or GED

Job description

The Kroger Co. in Glendale, Wisconsin, is hiring for a Deli Department role focused on delivering outstanding customer service and maintaining a clean, safe environment.

You will collaborate with store management to meet sales goals and ensure quality standards across all deli activities. You will train associates, manage scheduling, plan promotions with store management, and supervise the daily operations to deliver a welcoming experience and keep customers coming back.