DELI/COFFEE SHOP BARISTA

Kroger; Glenview (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee discounts

Tuition reimbursement

Emotional and financial support

Job summary

A grocery retailer in Glenview, Illinois, is looking for a barista. The role involves providing excellent customer service, preparing various coffee drinks, and maintaining cleanliness in the work area. Candidates must have a high school diploma or GED and experience in customer service. This position offers opportunities for growth and comprehensive benefits, including tuition reimbursement.

Qualifications

• 6 months of customer service experience.
• Ability to complete barista certification with a score of 90% or better.
• Must be able to work weekends and overtime.
• Ability to work weekends on a regular basis, shift flexibility and overtime as needed.
• Accuracy and attention to detail.

Responsibilities

• Deliver excellent customer service and model Customer 1st behavior.
• Prepare a variety of coffee beverages according to standards.
• Maintain cleanliness of the service area.
• Follow store policies, cash handling, and inventory procedures.
• Provide support to diverse customers, including minors and older adults, with honesty and integrity.

Skills

Customer service

Attention to detail

Ability to work in a fast-paced environment

Conflict management

Education

High school diploma or GED

Job description

Overview

Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Promote and follow company initiatives
• Greet customers, answer questions, and suggest product to enhance service and meet sales goals
• Maintain cleanliness of customer service area and equipment
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard
• Follow store policies and procedures
• Perform cleaning tasks in accordance with the duty rosters and cleaning standards
• Follow standards for merchandising, stocking, rotating, and storing all products
• Follow cash handling and register policies
• Follow inventory stocking and recording guidelines
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience
• Ability to complete Initial Store Training and pass barista certification with a score of 90% or better
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Accuracy/attention to detail
• Ability to organize/prioritize tasks

Desired

• Knowledge of company policies, procedures, and organizational structure
• Familiarity with industry/technical terms and processes

About Us

Based in Illinois, Mariano’s merged with The Kroger Company in 2015. Today, we’re proudly serving Mariano’s customers in over 40 stores throughout the Chicago Metro area. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Mariano’s family!

If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location’s management.

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.