Deli & Bakery Customer Experience Specialist

Food Lion; Richlands (VA); On-site; USD 24,000 - 30,000; Full time

Job summary

Food Lion in Richlands, VA is seeking a Deli/Bakery team member to provide quality customer service and maintain department standards. You will contribute to a positive shopping experience by processing products, stocking, and upholding food safety guidelines.

The role emphasizes fast, friendly service, working with associates, and following company procedures. Training will cover computer-based systems and safety practices, with opportunities to learn multiple tasks in a fast-paced environment.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Follows all technical manuals for processing of product, label placement, etc.
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Ensures proper sanitation of department, equipment and proper food handling/preparation
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Learning agility

Job description

Food Lion in Richlands, VA is seeking a Deli/Bakery team member to provide quality customer service and maintain department standards. You will contribute to a positive shopping experience by processing products, stocking, and upholding food safety guidelines.

The role emphasizes fast, friendly service, working with associates, and following company procedures. Training will cover computer-based systems and safety practices, with opportunities to learn multiple tasks in a fast-paced environment.