Deli/Bakery Clerk

Kroger; Salem (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading supermarket chain seeks candidates to prepare bakery and deli items, ensuring customer satisfaction through excellent service. Responsibilities include preparing food, managing inventory, and adhering to food safety guidelines. Ideal candidates possess strong customer service skills and the ability to maintain a positive work environment.

Qualifications

• Must be 18 years or older.
• Ability to handle stressful situations effectively.
• Demonstrate core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Prepare bakery and deli items according to customer requests.
• Inform customers of bakery and/or deli specials.
• Ensure proper temperatures in cases and coolers.

Skills

Customer service

Communication

Stress management

Education

Food handler's permit upon employment

Job description

About the Job: Must be available evenings and weekends until 10pm.

Responsibilities for Candidates:

• Prepare bakery and deli items according to customer requests using proper equipment.
• Offer product samples to help customers discover new items or inquire about products.
• Inform customers of bakery and/or deli specials.
• Provide customers with ordered products in the correct portion size to prevent shrinkage.
• Recommend bakery or deli items to customers based on their needs and preferences.
• Utilize bakery equipment such as refrigerators, freezers, slicers, and ovens following company guidelines.
• Prepare foods according to temperature logs and cooking instructions.
• Measure, prepare, and mix ingredients using various utensils and equipment.
• Package, label, and inventory ingredients and merchandise appropriately.
• Check product quality, review "sell by" dates, and take necessary actions.
• Operate kitchen equipment including stoves, scales, fryers, steamers, and food processors.
• Label, stock, and inventory department merchandise.
• Report discrepancies in product ordering or shipping to the manager.
• Navigate the store layout to locate products for customers.
• Stay updated on current, upcoming, seasonal, and promotional ads.
• Maintain knowledge of products and assist customers with questions and suggestions.
• Monitor inventory and stocking conditions, noting discrepancies.
• Ensure proper temperatures in cases and coolers and maintain temperature logs.
• Promote trust and respect among team members.
• Create a welcoming environment for customers by providing excellent service.
• Follow all food safety regulations and guidelines.
• Adhere to safety procedures, identify unsafe conditions, and notify management.
• Maintain a positive attitude.
• Inspect equipment regularly and report repairs needed.
• Report customer or employee accidents and safety issues, including theft or fraud.
• Perform essential functions with or without reasonable accommodations.

Qualifications for Candidates:

• Must be 18 years or older.
• Excellent customer service skills.
• Ability to handle stressful situations effectively.
• Strong communication skills.
• Basic math knowledge.
• Ability to obtain a food handler's permit upon employment.
• Commit to creating an outstanding customer experience.
• Maintain a safe and clean environment to encourage customer return.
• Assist in achieving sales and profit goals and uphold quality standards.
• Embrace the Customer 1st strategy and promote excellent service.
• Demonstrate core values of respect, honesty, integrity, diversity, inclusion, and safety.

Desired Previous Job Experience:

• Customer service skills.
• Experience in bakery or deli preferred.
• Retail experience beneficial.