Deli Assistant Manager

New Leaf Community Markets, Inc.; Santa Cruz (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to sustainability and community well-being! As an Assistant Deli Manager, you will play a pivotal role in creating exceptional customer experiences while leading a passionate team. This position offers the opportunity to engage with customers, manage deli operations, and uphold the company’s core values of community, integrity, and quality. Enjoy a supportive work environment that prioritizes staff well-being and growth. If you are enthusiastic about food and community, this role is perfect for you!

Benefits

Comprehensive medical, dental, and vision insurance

401k plan

Paid Parental Leave

Lifestyle Scheduling

Public Transport Benefits

Paid Community Service Hours

30% discount at all locations

Qualifications

• Experience in retail management and food service is essential.
• Strong customer service and communication skills are required.

Responsibilities

• Manage department operations and staff, ensuring high customer service.
• Oversee inventory levels and product presentation in the deli.

Skills

Customer Service

Teamwork

Leadership

Communication

Problem Solving

Education

Previous retail management experience

Knowledge of retail Deli / Prepared Foods

Computer proficiency

Tools

Excel

Inventory software

POS systems

Job description

1213 - NL River Street, Santa Cruz, California, United States of America

Job Description

Who is New Leaf Community Markets?

New Leaf Community Markets opened its doors as a small cooperative in 1985 on the Westside of Santa Cruz. We learned early on, that the well-being of our guests, staff, and community starts with sustainable, locally-produced food. Farm-to-table all the way! We’ve partnered with open-minded producers who care as deeply about our people, the planet, and social justice as we do, from day one.

Our mission is to be a purveyor of good – from offering the best local and natural foods to taking care of our staff, community, and environment. We love what we do, and we know that it’s our passionate staff who make it all possible. We’re committed to taking care of our people by leading the way with progressive employment practices.

Every day, we work to create an atmosphere of openness, caring, trust, and fairness – a place where staff can thrive, and differences are celebrated. As a member of the New Leaf Community Markets team, you can count on an inclusive, friendly environment and a welcoming group of inspired individuals who love people, great food, and being a part of a community gathering place.

Ingredients You’ll Bring to the Table:

You love food and have the ability to create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests’ expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work.

You embody the spirit of New Leaf Community Market's core values: Community, Integrity, Sustainability, Quality, and Respect; and you are driven by our mission to nourish and sustain our community by using business as a force for change.

What’s on Your Plate:

Job Title: Assistant Deli Manager

Department: Deli

Reports To: Deli Manager or Prepared Foods Manager

FLSA Status: Non-Exempt

Summary

Partners with Department Manager to manage department and staff, including financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, hiring, training and performance management. This is a management position, and is responsible for providing leadership in line with company values and promoting a positive and progressive work environment in alignment with our company mission, vision values and policies.

Essential Duties and Responsibilities

General Requirements:

• Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.
• Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of department.
• Represents company values. Works cooperatively and positively with fellow team members.
• Gives and receives feedback in a constructive manner demonstrating company Speak Up culture.
• Promotes a collaborative team environment through recognition, leading by example and working alongside staff. Demonstrates approachability and fosters open communication. Creates an environment where staff are invested and encouraged to contribute ideas. Demonstrates a pro-active approach in resolving staff issues and conflicts.
• Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.

Position Responsibilities:

• Partners with department manager to manage and provide oversight to all areas of the department. Assesses, prioritizes and delegates tasks and production.
• Ensures consistency of department conditions. Ensures all areas of department are stocked, rotated, faced and adhere to merchandising standards and category schematics.
• Responsible for in-stock conditions in department. Maintains appropriate inventory levels to achieve sales and margin goals.
• Orders Deli / Prepared Foods products according to anticipated sales and seasonal needs. Trains staff to write orders and production schedules consistent with department goals and standards to ensure the highest level of product availability.
• Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.
• Plans for weekly ads, events and holidays using tools and reports. Works with store management to understand and respond to current store trends.
• Ensures customer special orders and made-to-order items are accurately placed and delivered.
• Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team.
• Stocks and rotates products with attention to product quality and expiration dates.
• Maintains the organization, rotation and cleanliness of back stock areas.
• Assists customers with product selection. Shares product knowledge with customers. Makes recommendations and suggestions based on customer needs.
• Wraps, weighs and prices products according to department policy.
• Assists with food preparation and production.
• Partners with Department Manager to plan, lead and analyze the monthly perishable inventory.
• Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labelling and common dietary restrictions.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Works with department manager to meet labor and margin goals and schedule department accordingly. Develops and executes a plan when results do not meet expectations.
• Coaches department to maintain appropriate, accurate and organized inventory and back stock. Handles damaged and spoiled product according to company policy.
• Maintains a working knowledge of department equipment and is able to train staff and troubleshoot errors as needed.
• Leverages resources and labor to maximize efficiency, without compromising quality and service standards.
• Balances administrative tasks with presence on floor.
• Performs other tasks and duties as assigned.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Leaf Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

Customer Service Skills

Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.

Supervisory Responsibilities

Demonstrates a solid understanding of supervisory responsibilities in accordance with company expectations and applicable laws. Partners with department manager to provide oversight to all areas of the team.

Education and/or Experience

• Previous retail management experience in a high-volume environment required. Grocery experience or food service preferred.
• Knowledge of retail Deli / Prepared Foods departments or similar food service environments required.
• Entry to mid-level computer proficiency required. Experience with Excel and inventory software preferred.
• Skills to manage financial results, including labor, sales and profit margin.

Language Skills

Excellent written and verbal communication skills required.

Mathematical Skills

Basic to intermediate math and computation skills required.

Reasoning Ability

Skills to read, understand and follow through on verbal and written instructions. Skills to exercise good judgment at all times. Skills to resolve conflicts and analyze a variety of situations to find a solution.

Knowledge of English

Should have the ability to speak, read and understand English.

Physical Demands

This position works at a Medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders. Continuously required to: lift 1-10 pounds; push/pull 1-10 pounds; use arms, hands and wrists; grasping/squeezing. Frequently required to: lift 11-20 pounds; twist; reach at/above shoulder; reach below shoulder. Occasionally required to: carry 21-50 pounds; push/pull 11-20 pounds; bend/stoop; crouch/squat; reach at/above shoulder.

This position may be required to use the following tools and equipment: box knife, baler, scanner, hand truck, POS, conveyer belt, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.

Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.

Why You’ll Love Working at New Leaf Community Markets

• Amazing Benefits Package – Including comprehensive medical, dental, vision, and 401k at 25 hours a week.
• Great earning potential with the opportunity for growth within our family of brands.
• Paid Parental Leave available.
• Lifestyle Scheduling.
• Public Transport Benefits.
• Paid Community Service Hours.
• 30% discount at all New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations.