Delegated Authority Operations Analyst

Core Specialty Insurance Services, Inc.; Cincinnati (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision

401(k) plan

Wellness program

Job summary

Core Specialty Insurance Services, Inc. is seeking an Operations Analyst for the Delegated Authority & Underwriting Controls team. You will automate manual workflows, improve data quality, and support modernization initiatives across data pipelines and document processing.

The role collaborates with IT and business units to design, test, and implement data-driven controls, reports, and dashboards, while ensuring SOX compliance and audit readiness.

Qualifications

• Bachelor’s degree or equivalent practical experience in Information Systems, Computer Science, Operations, Finance, or related field.
• 2+ years in Data/Operations Analyst or similar role with demonstrated automation output.
• Ability to manage multiple priorities and meet deadlines.
• Exposure to continuous improvement or SOX‑compliant environments is a plus.
• Strong analytical skills to derive insights from complex datasets.
• Excellent communication across all levels of the organization.

Responsibilities

• Identify, document, and streamline recurring manual workflows to reduce manual effort and improve consistency.
• Support onboarding tasks including data mapping, validation rule setup, and reference table maintenance.
• Build and maintain file delivery automation workflows for document routing and processing.
• Create and maintain data dictionaries with field definitions and mappings.
• Coordinate with IT to manage access provisioning tickets and permissions.
• Document operational procedures and data definitions for SOX control compliance and audit readiness.
• Perform ad hoc analysis and produce operational reports and dashboards.
• Collaborate with Data Engineering to translate business requirements into technical specs.

Skills

Multitasking

Analytical thinking

Communication

Attention to detail

Process improvement

Education

Bachelor’s degree in Information Systems, Computer Science, Operations, Finance, or related field

Tools

Power Automate

Excel

Teams

SharePoint/OneDrive

Visio

Jira/Azure DevOps

Power BI

T-SQL

Spark SQL

Job description

Operations Analyst – Delegated Authority & Underwriting Controls

The Operations Analyst is a key contributor to the Delegated Authority & Underwriting Controls team, reporting to the AVP Operations. This role focuses on automating manual workflows, improving data quality operations, and supporting the Delegated Authority Data Modernization initiative.

Key Accountabilities/Deliverables

• Identify, document, and streamline recurring manual workflows using Visio, Power Automate and Excel to reduce manual effort and improve operational consistency.
• Support program onboarding tasks including data mapping, field-level validation rule setup, and canonical reference table maintenance.
• Build and maintain file delivery automation workflows to streamline document routing and processing across the Delegated Authority department.
• Create and maintain data dictionaries across business partners, documenting field definitions, accepted values, source-to-target mappings, and validation rules.
• Coordinate with IT to submit and track permission related tickets, ensuring timely access provisioning.
• Partner with team members across Delegated Authority business units to document and maintain critical business practices.
• Support bordereaux ingestion operations including file validation, exception triage, and issue tracking across program data sources.
• Monitor QA check results and maintain pass/fail/warn logs in Operations Lakehouse; elevate data quality issues and track remediation actions to closure.
• Collaborate with the Data Engineering team to translate business requirements into technical specifications and support pipeline development and testing.
• Document operational procedures and data definitions in support of SOX control compliance and audit readiness.
• Perform ad hoc analysis and produce operational reports and dashboards.
• Support continuous improvement by identifying process gaps and proposing automation or tooling solutions based on operational data.
• Perform additional duties as required to support evolving business needs.

Technical Knowledge and Understanding

• Power Automate – flow design for file routing, notifications, and approval workflows.
• Microsoft 365 – Excel (advanced), Teams; SharePoint/OneDrive familiarity is a plus.
• Visio – process mapping and workflow documentation.
• Jira/Azure DevOps – create, track, and manage tickets for IT requests.
• Power BI – report and dashboard development, DAX measures, data model design (desirable).
• T‑SQL and Spark SQL – basic to intermediate querying against data platforms (desirable).

Experience and Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Operations, Finance, Business Analytics, or a related field, or equivalent practical experience.
• 2+ years of experience in a Data Analyst, Operations Analyst, or similar role with demonstrated automation output.
• Strong ability to manage multiple priorities simultaneously, ensuring deadlines and service expectations are consistently met.
• Exposure to continuous improvement, process optimization, or SOX‑compliant operational environments is a plus.
• Excellent analytical and critical thinking skills with the ability to derive insights from complex datasets.
• Strong attention to detail and ability to deliver accurate results within specified deadlines.
• Effective communicator with the ability to convey information clearly and professionally across all levels of the organization.

Specialty Knowledge

• Specialty insurance or Delegated Authority / program business experience is a strong plus.

EEO Statement

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position.

Benefits

• Competitive salary and opportunities for professional development and advancement.
• Medical, dental, vision, and life insurance.
• Short and long‑term disability.
• Company‑match 100% of a 6% contribution 401(k) plan.
• Employee Assistance Plan.
• Health Savings Account, Flexible Spending Account, Health Reimbursement Account.
• Wellness program.