Delaware Senior Trust Officer

Bank of America; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Bank of America is seeking a Delaware Senior Trust Officer to manage a complex trust book and provide Delaware Trust Law expertise across national markets. The role involves deep estate planning work, collaboration with Private Bank teams, and mentoring junior staff to uphold fiduciary standards.

Success requires extensive trust administration knowledge, strong communication, and the ability to coordinate with tax and fund managers to ensure compliant, timely trust operations.

Qualifications

• 7+ years of trust experience.
• Bachelor's degree or equivalent experience; CTFA or JD highly preferred.
• Detailed knowledge of how trusts function and are administered; Delaware Directed Irrevocable Trusts experience preferred.

Responsibilities

• Work with clients, attorneys and professional advisors to understand the comprehensive estate plan and provide superior client service.
• Respond to beneficiary requests and prepare discretionary distribution recommendations.
• Minimize account risk by reviewing trust documents and ensuring compliance with regulations and policies.
• Mentor junior associates and deliver education on trust processes.
• Coordinate with Tax Team, fund managers, and clients' tax preparers for timely tax returns.
• Drive process improvements to deliver the best service to clients.

Skills

Account Management

Analytical Thinking

Attention to Detail

Client Management

Customer Focus

Active Listening

Collaboration

Critical Thinking

Prioritization

Relations

Education

Bachelor's degree or equivalent experience

CTFA or JD preferred

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Delaware Senior Trust Officer (Delaware STO) maintains a trust book and is a seasoned Trust Officer providing Delaware Trust Law expertise to the national markets. Delaware STO works closely with national Private Bank teams and ML fiduciary advisors to achieve strategic objectives of PWM markets overall. The Delaware STO's primary responsibilities are the administration of the Delaware IM&T book, as well as, working with the client teams to facilitate Delaware Trust Book growth. The Delaware STO will have a complex book of business and will be expected to deepen his or her relationships through estate and financial planning. The Delaware STO works with the PCA/Client Team or ML financial advisors and/or national MTE, MTTL or TTL to assure trust product awareness and education of clients and Private Bank associates in national markets. Responsible for the Delaware STO book's management of fiduciary risks and trust policy adherence. Able to mentor more junior associates. Well-respected internally and externally (e.g. COI) with proven ability to partner effectively.

Key Responsibilities:

• Work with clients, their attorneys and other professional advisors including co-trustees, investment advisors, accountants, distribution advisors, and protectors to understand the comprehensive estate plan. Facilitate a collaborative team approach to provide superior client service.


• Respond to requests from beneficiaries including request for discretionary distributions. Obtain supporting documents such as tax returns and budgets. Prepare discretionary distribution request outlining the dispositive provisions and other relevant language in the trust agreement and make recommendations regarding how the Trust Company should exercise discretionary powers pursuant to the terms of the governing instrument. Confer with co-trustee (if any) to obtain his/her approval. Communicate the decision to client.


• Minimize account risk by analyzing trust documents and performing annual account reviews for compliance with trust provisions, state and federal regulations, and trust policy and procedure adherence. Utilize risk management tools, such as the overdraft report, daily transaction report, etc. Communicate with investment advisors, portfolio managers, and financial advisors regarding investment matters and liquidity needs. Work with the Account Opening Group to open trust accounts. Interpret the governing instrument to ensure the proper set-up of account records, including payments, fee schedules and tax records. Communicate with beneficiaries and co-trustees to outline administrative procedures.


• Must have detailed knowledge of how trusts function and are administered. Prior experience administering Delaware Directed Irrevocable Trusts is preferred.


• Need to be detail-oriented and be able to manage multiple priorities and projects. The trust officer should have excellent time management and organizational skills. Since the trust officer will interact with clients and their advisors, the trust officer should also have very strong communication and interpersonal skills.


• Must be able to effectively coordinate with the Bank's Tax Team, various fund managers, and the clients' personal tax preparers to ensure information is shared with the appropriate parties for timely completion of the applicable tax returns.


• Eager to contribute ideas to continuously improve systems and processes to ensure we can deliver the best possible service for our clients.


• Willing to mentor junior associates to help with their growth and development.


• Adhere to the Bank's core values of delivering together, acting responsibly, realizing the power of our people, and trusting the team.

Desired Qualifications:

• 7 plus years of trust experience


• Bachelor's degree or equivalent experience, CTFA or JD highly preferred.

Skills:

• Account Management


• Analytical Thinking


• Attention to Detail


• Client Management


• Customer and Client Focus


• Active Listening


• Collaboration


• Critical Thinking


• Prioritization


• Relations