Degree Completion Team Program Manager II (On-Site) - (496655 )

The Chronicle Of Higher Education, Inc.; Houston (TX); On-site; USD 49,400 - 54,000; Full time

Job summary

The University of Houston System seeks an experienced administrator to lead the Retention and GradInitiatives department in Houston. You will manage day-to-day operations of a large university program, supervise staff and student workers, and oversee programs or processes supporting student retention and degree completion.

Responsibilities include developing procedures, managing fiscal activities and budgets, preparing abstracts, research reports and proposals, and ensuring policy compliance.

Qualifications

• Requires a four-year degree or equivalent combination of education and experience.
• Experience in higher education student support or related areas preferred.
• Strong leadership, organizational, interpersonal and problem-solving skills.
• Proficient in Microsoft Office and student data systems.

Responsibilities

• Plans and develops procedures for administering a large or complex department or program.
• Manages fiscal activities, including procurement and budget analysis.
• Provides guidance to subordinate staff and evaluates performance.
• Prepares abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
• Creates and reviews reports of expenditures and activities.
• May administer grants and grant-related communications, scholarships and other operations.
• Develops, implements and maintains appropriate policies and procedures.
• May serve as property custodian for the department.
• Performs other job-related duties as assigned.

Skills

Higher education experience

Leadership

Organizational skills

Interpersonal skills

Problem solving

Policy application

Staff supervision

Communication

Education

Four-year degree

Tools

Microsoft Office

Student data systems

Job description

Department: Retention and GradInitiatives

Salary: $49,400 - $54,000

Description:

Manages the day-to-day operations of a large university programor department, including the supervision of staff employees,student workers, programs or processes.

1. Plans and develops procedures for administering a large orcomplex department or program.
2. Manages fiscal activities, including procurement and budgetanalysis.
3. Provides guidance to subordinate staff and evaluatesperformance.
4. Prepares abstracts, research reports, funding proposals,operations and procedure manuals, and other written material anddocumentation.
5. Creates and reviews reports of expenditures andactivities.
6. May administer grants and grant-related related communications,scholarships and other operations.
7. Develops, implements and maintains appropriate policies andprocedures.
8. May serve as property custodian for the department.
9. Performs other job-related duties as assigned.

MQ:

Education: Requires a thorough understanding of both theoreticaland practical aspects of an analytical, technical or professionaldiscipline; or the basic knowledge of more than one professionaldiscipline. Knowledge of the discipline is normally obtainedthrough a formal, directly job-related 4 year degree from a collegeor university or an equivalent in-depth specialized trainingprogram that is directly related to the type of work beingperformed. Experience: Requires a minimum of one (1) year ofdirectly job-related experience. Certification/Licensing:None.

• Department is willing to accept education in lieu ofexperience.
• Department is willing to accept experience in lieu ofeducation.

Manages the execution and quality of student facing retention anddegree completion work. Oversees case management workflows,supervises professional staff, ensures consistency in outreach anddocumentation, and identifies emerging patterns that requireoperational or institutional attention.

The ideal candidate for this position should possess thefollowing:

• Experience in higher education student support, advising, academic advocacy, or related areas
• Strong service leadership skills grounded in coaching, support,and accountability
• Excellent organizational skills with the ability to managemultiple priorities in a fast paced environment
• Strong interpersonal and problem solving skills, especially incomplex student situations
• Ability to apply policies and procedures accurately whileexercising sound judgment
• Experience supervising or mentoring professional staff
• Ability to communicate clearly with students, staff, and internalpartners
• Proficiency in Microsoft Office Suite and comfort working withstudent data systems

Preferred Qualifications

• Experience with case management or coordinated care models
• Experience working with student success technologies (e.g.,Navigate)

All positions at the University of Houston-System are security-sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.